Patricia Davila
County Of Orange Healthcare Agency
Torrance
2
Languages
13
years of professional experience
Results-driven professional with expertise in team supervision and organizational leadership. Specializes in streamlining office processes to boost productivity and enhance communication. Experienced in managing office operations and training, focused on delivering accurate results and solving complex problems efficiently.
Work History
Office Supervisor D
9 Years 2 Months- Successfully supervised a team of 13+ employees in an office customer service setting ensuring tasks were completed efficiently and meeting deadlines.
- Responsible for the organization of the program filing system of 13,000 active physical medical patient charts. Ensured the confidentiality and security of patients' information. Ensured the accuracy of filing medical documentation and chart placement by the file staff. Maintenance and yearly purge of closed cases. Closely supervised the File and Mail room to make certain the prompt and effective process of approximately 4,000 incoming mail correspondence and 2,500 incoming faxes. Pulling and delivering medical charts to case managers and financial staff in a timely manner. Pick up outgoing charts from the entire department daily. Ensured the correct routing of the medical charts in the program's software system to void lost charts.
- Measured data entry stats of the Referral Tracking Desk for new patient registration, denied cases and closed cases, verification of Medi-Cal status, application status, sending correspondence letter to clients, and placing outgoing calls to clients and medical providers to obtain appropriate information and documentation. Made sure the patients' demographic information was inputted accurately to void minimum to no errors.
- Monitored Customer Service team's incoming phone calls from clients and medical providers to ensure excellent and effective customer service communications. Guaranteed the timeliness of staff answering phone calls and made sure there was coverage at all times.
- Resolved client and medical provider complaints or inquiries promptly with tactful communication skills.
- Managed duties for the Reception team to make certain walk-ins were attended timely and promptly, scheduling financial appointments, accepting financial fee payments, and custodian of records requests.
- Oversaw the Medical and Therapy team. Ensured the timely annual review of clients cases with dual services, issuing medical authorizations per the directive the case managers before deadlines, obtaining current medical reports, receiving incoming and placing outgoing calls to clients and medical providers, attend therapy monthly clinics to support the nurse case manager, families, and provide translation.
- Drafted statistics reports, purge reports, employee annual reviews, and other documents as needed.
- Developed and implemented procedures to streamline work processes, resulting in improved productivity and efficiency.
- Trained new staff members on office policies, procedures, and best practices.
- Provided feedback to staff to help them reach their goals and improve performance.
- Created and reviewed schedules, maintaining staffing levels to meet service goals.
- Coordinated office workflow to maximize productivity and labor resources.
- Oversaw daily operations to ensure team efficiency and effectiveness. and evaluated performance to proactively approach backlogs
- Arrange team meetings and create team building activities.
Office Specialist
3 Years 8 Months- Provided clerical support to the Public Health Nurse Case Managers and Medical Therapy Unit. Pulling medical charts for case managers, filed medical reports and applications, answered incoming calls courteously and timely, greeted clients in office promptly and efficiently handled their requests. Placed outgoing calls to providers to obtain updated medical reports.
- Attended monthly Therapy clinics to support and assist clients during clinic wellness checks, and provided translation.
- Researched and collected appropriate data for patients' annual case reviews. Obtained the necessary documentation per the request of the case managers. Reviewed medical reports, analyzed patients medical cases, verified Medi-Cal and financial status, made outgoing phones to providers and clients to obtain current demographics and medical information proper to sending chart to the case managers,
- Followed accurate and timely directives from case managers when renewing medical authorization services.
- Prepared out of County transfer cases by photocopying medical reports, financial documents, and correspondence. Ensured charts were properly certified mail and received on time by the other County.
- Performed excellent knowledge of programs software, phone system, copy and fax machines. Attended trainings for program software updated and was a State tester.
- Adhere to the programs policies, procedures, and HIPAA regulations.
- Provided team coverage for the Reception, Intake, and Customer Service desks when needed.
- Demonstrated respect for teammates, participated in team building activities, and attended monthly team meetings.
Education
HIGH SCHOOL DIPLOMA
No Degree - Radiologist Technician
Skills
Staff supervision
Organizational leadership
Policy modification
Customer service excellence
Mailroom management
Office administration
Detail orientation
Multitasking
Adaptability
Training and coaching
Multitasking Abilities
Time management
Data management
Regulatory compliance
Effective communication
Training and coaching
Dependability
LANGUAGES
Spanish
Conversational
Timeline
Office Supervisor D
County Of Orange Healthcare Agency
01.2008 - 03.2017Read More
Office Specialist
County Of Orange Health Care Agency
12.2003 - 08.2007Read More
Century High School
HIGH SCHOOL DIPLOMA
Read More
El Camino College
No Degree from Radiologist Technician
Read More