Patricia Cruz
San Jose
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
18
18
years of professional experience
Work History
Dining Administrative Assistant
Saratoga Retirement Community
02.2021 - Current
- Coordinated daily dining operations, including scheduling staff and managing shift coverage to ensure smooth service.
- Assisted with menu planning, dietary tracking, and special meal accommodations for residents with specific health needs.
- Maintained accurate records of resident meal plans, preferences, and allergies in compliance with health and safety regulations.
- Resident relations & customer service
- Processed invoices and assisted with cost control for dining services.
- Resident relations & customer service.
- Handled administrative tasks such as data entry, filing, inventory tracking, and supply ordering.
- Communicated effectively with kitchen and residents to ensure high-quality service and satisfaction.
- Organized and assisted social Dining events.
- Communicated with health care takers regarding specific needs of residence to resolve issues promptly.
- Supported onboarding and training of new dining staff.
- Ensured compliance with sanitation, safety and regulatory standards.
Lead Server/Front House Manager
HMS Host/Norman Y Mineta San Jose Internation
10.2008 - 03.2020
- Overseen a team managing daily restaurant operations, focusing on seamless service delivery and customer satisfaction
- Trained staff, consisting of 10+ employees, to deliver high-level service.
- Optimized inventory of food, liquor, wine, and other beverage consumption to determine amounts to be purchased and requisitioned
- Analyzed operational issues and developed plans of action to improve performance, services, and safety
- Streamlined workflow procedures and minimize labor costs through effective staff scheduling and delegation
- Regulated communication between employees, general manager, kitchen manager, and operational director.
- Managed and maintained relationships with vendors.
- Utilized competent interpersonal skills with employees, vendors, and the general public to facilitate positive business relationships.
- Resolved problems for guests and employees.
- Enforced standards of sanitation and cleanliness.
- Delivered quality service by providing a warm and welcoming environment.
- Embraced adaptability through daily and seasonal traffic fluctuations.
Education
High School Diploma -
Mt Pleasant High School
San Jose, CA06-1977
No Degree - Early Childhood Education And Care
SJCC
San Jose, CASkills
- Leadership skills
- Communication & Team- oriented
- Time management & multitasking with good track record of meeting tight deadlines
- Adaptability
- Ability to work efficiently in a fast-paced environment
- Organization & accuracy
- Strong verbal & written communication
- Priority management
- Basic computer skills
- POS operation
- Complaint resolution & problem-solving
- Self-motivated individual with strong ability to follow instructions and work alone, as well as work effectively within a team
- Administrative Support & Office Coordination
- Inventory and supply management
- Data Entry and file management
- Dining & Resident-Focused Skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- File organization
- Microsoft outlook
- Strong problem solver
- Professional communication
- Verbal communication
- Professional and mature
- Mail handling
- Event coordination
- Supervising staff
- Reception oversight
Timeline
Dining Administrative Assistant
Saratoga Retirement Community
02.2021 - Current
Lead Server/Front House Manager
HMS Host/Norman Y Mineta San Jose Internation
10.2008 - 03.2020
High School Diploma -
Mt Pleasant High School
No Degree - Early Childhood Education And Care
SJCC