Patricia Crook
Kelowna,BC
Summary
Proven track record in enhancing office efficiency and improving workflow at Rutland Physical Therapy, demonstrating exceptional organization and customer service skills. Excelled in managing sensitive information, streamlining operations, and boosting team productivity. Expert in client relations and file management, contributing to a positive and professional first impression.
Overview
27
27
years of professional experience
Work History
Receptionist, Casual On-call
Rutland Physical Therapy
06.2022 - 09.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls.
- Handled cash transactions and maintained sales and payments records accurately.
- Kept reception area clean and neat to give visitors positive first impression.
Office Manager
Rutland Physical Therapy
01.1997 - 05.2022
- Handled sensitive information with discretion, maintaining confidentiality of documents and patient records.
- Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Staff/Patient relations
- Scheduling
- File Management
- Verbal and written communication
Languages
English
Native or Bilingual
Timeline
Receptionist, Casual On-call
Rutland Physical Therapy
06.2022 - 09.2023
Office Manager
Rutland Physical Therapy
01.1997 - 05.2022
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