Patricia Coursey

• Stocked housekeeping carts with supplies necessary for cleaning tasks.
• Assisted in the training of new housekeeping staff.
• Performed general housekeeping duties including sweeping, mopping, dusting, laundry, vacuuming and cleaning.
• Performed duties also using heavy equipment such as scissor lift,carpet cleaning machines and floor cleaning machines.

• Resolved customer complaints promptly and professionally.
• Reviewed reports from detailing room availability, occupied rooms, departures, arrivals, early check-outs, late check-ins.
• Managed reservations by answering calls, responding to emails and booking accommodations.
• Coordinated check-out processes including verifying room charges,such as balancing accounts, handling refunds cash and credit card payment transactions and handling any discrepancies that arose at the front desk.
• Balanced hotel accounts at end of each day.
• Cleaned and maintained 10 hotel rooms and one cottage suite

Delivered comprehensive grooming services, including coat trimming and bathing, to ensure

animal well-being and client satisfaction.- Managed animal care routines, ensuring adherence to safety and health

protocols in high-paced environments.- Assisted in training new staff on housekeeping and animal care procedures, enhancing overall team efficiency.- Resolved customer inquiries and concerns promptly, ensuring high levels of

service satisfaction.- Coordinated daily operations and managed reservations to maintain an efficient and welcoming

environment.

• Provided tender loving care to all animals in the facility.
• Administered medications and vaccinations as prescribed by veterinarians.
• Provided socialization opportunities for pets through playtime activities to prepare for adoption.
• Cleaned and sanitized kennels, cages, runs, and play yards.
• Followed safety protocols when handling large or aggressive animals.
• Performed basic grooming services such as brushing fur coats,trimming nails, blow drying, flea and tick removal, cleaning of ears and eyes.