Paula Cranley
Loretto
Summary
Knowledgeable administrator with a solid foundation in specialized tasks and a track record of delivering results through targeted initiatives. Proven ability to implement effective strategies that enhance operational efficiency and support team objectives. Demonstrated proficiency in problem-solving and exceptional customer service, exceeding expectations.
Overview
29
29
years of professional experience
Work History
Specialist Co-Ordinator/Administrator
Axis Dental Group-123 Dental Affiliate
10.2001 - Current
- Managed schedules, treatment planning, and appointment coordination for Endodontists and Periodontists to ensure seamless patient care.
- Presented and discussed treatment plans, effectively guiding patients through procedures ranging from $300 to several thousand dollars, while offering alternative solutions such as dental implants when appropriate.
- Oversaw external specialist reports, referrals, and medical clearance requests, proactively coordinating with medical offices to secure necessary approvals despite potential resistance.
- Served as the primary point of contact for patients, addressing concerns, clarifying treatment details, and resolving issues with professionalism and empathy.
- Performed front desk duties, including scheduling, patient and insurance communication, and general office support.
- Utilized Microsoft Word and Excel to generate reports, track patient information, and maintain organized records.
- Adhered to company policies and procedures to ensure quality service delivery.
- Enhanced customer satisfaction through proactive problem-solving and efficient resolution of patient concerns
Dental Administrator
Queen Street Dental
07.2006 - 06.2012
- Served as the primary point of contact for patients, addressing concerns, clarifying treatment details, resolving issues with professionalism, scheduling appointments, and coordinating treatment plans.
- Managed front desk operations, including scheduling, patient and insurance communications, and general office support.
- Provided chairside dental assisting support to the associate dentist, ensuring efficient and high-quality patient care.
- Conducted regular audits of patient records to ensure accuracy, completeness, and compliance with industry standards and regulations, updating files as needed.
Dental Assistant or Dental Administration
Dental Field
01.1996 - 01.2001
- Dr Cervini Office, Malvern Town Centre Dental, Dr Grossman, Dr Nevin
Education
Dental Assistant, Honors Diploma -
Toronto School Business
Toronto, ON01.1996
2 years - Nursing
Ryerson Polytechnic University
Toronto, ON01.1995
Skills
- Committed Professional
- Operational Efficiency
- Goal-Focused
- Documentation management
- Resource allocation
- Clinical coordination
- Team collaboration
- Time management
- Attention to detail
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Organizational skills
Awards
- Joanne Stephenson Customer Service Award, 2016, Axis Dental
- 10-year Service Award, 2024, Navy League of Canada
Timeline
Dental Administrator
Queen Street Dental
07.2006 - 06.2012
Specialist Co-Ordinator/Administrator
Axis Dental Group-123 Dental Affiliate
10.2001 - Current
Dental Assistant or Dental Administration
Dental Field
01.1996 - 01.2001
Dental Assistant, Honors Diploma -
Toronto School Business
2 years - Nursing
Ryerson Polytechnic University
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