Patricia Cooper
Concord
Summary
Detail-oriented administrative professional with a robust background in records management, document organization, compliance tracking, and high-volume operations. Proven expertise in handling confidential documents, maintaining digital records, and facilitating seamless internal and external communications. Highly skilled in multitasking and thriving in fast-paced environments that demand precision and discretion. Currently pursuing a Certificate in Bookkeeping to enhance document and data management capabilities, poised to contribute effectively to team success while embracing new challenges with dedication and enthusiasm.
Overview
16
16
years of professional experience
Work History
Operations Manager
NRP3 Group LLC – Food Service / Kaiser Permanente
09.2019 - Current
- Managed daily administrative operations including filing employee documents, organizing vendor contracts, and maintaining accurate records.
- Oversaw physical and digital documentation systems, ensuring compliance with health and business regulations.
- Collected, sorted, and distributed mail and business correspondence; managed outgoing communications with clients and vendors.
- Maintained logs and checklists to support inventory control, team scheduling, and internal reporting.
- Developed and enforced recordkeeping systems that supported internal audits and policy reviews.
Assistant Manager – Manager in Training
Central Self Storage
06.2019 - 09.2019
- Processed and filed leasing agreements and customer records with attention to accuracy and privacy.
- Maintained detailed logs of customer correspondence, account notes, and billing activity.
Pastry Chef
Bonjour Patisserie
03.2017 - 09.2019
- Maintained digital and physical records of inventory, orders, supplier contracts, and scheduling documents.
- Managed incoming and outgoing orders, invoices, and receipts; tracked documentation for cost control.
Pastry Cook
The Ritz-Carlton
10.2016 - 03.2017
- Assisted in administrative documentation for quality control and guest satisfaction audits.
- Ensured consistency in recordkeeping for food safety and internal evaluations.
Lead Baker / Banquet Cook
Charleston Marriott Town Center
12.2014 - 10.2016
- Maintained logs of recipes, inventory, and health inspection records. Supported documentation efforts for banquets and events.
Line Cook / Banquet Cook
Ocean Edge Resort & Golf Club
04.2010 - 10.2010
- Supported event execution with prep sheets, time logs, and inventory tracking documentation.
Education
Certificate of Bookkeeping -
Diablo Valley College
Pleasant Hill, CA01.2026
Bachelor of Science - Hotel, Restaurant, and Institution Management
De La Salle–College of Saint Benilde
02.2011
Skills
- Document Management: Filing, scanning, sorting, recordkeeping, digital/physical document handling
- Administrative Support: Correspondence tracking, mail processing, scheduling, reporting
- Technology: Microsoft Office (Word, Excel, Outlook), QuickBooks Online, Google Workspace, Adobe (basic)
- Compliance & Accuracy: Policy adherence, record audits, detail-oriented documentation
- Soft Skills: Organized, dependable, fast learner, multitasking, team collaboration
- Languages: English (Fluent), Filipino (Fluent), Spanish (Beginner)
- Budgeting and forecasting
- Customer service
- Labor relations
Timeline
Operations Manager
NRP3 Group LLC – Food Service / Kaiser Permanente
09.2019 - Current
Assistant Manager – Manager in Training
Central Self Storage
06.2019 - 09.2019
Pastry Chef
Bonjour Patisserie
03.2017 - 09.2019
Pastry Cook
The Ritz-Carlton
10.2016 - 03.2017
Lead Baker / Banquet Cook
Charleston Marriott Town Center
12.2014 - 10.2016
Line Cook / Banquet Cook
Ocean Edge Resort & Golf Club
04.2010 - 10.2010
Bachelor of Science - Hotel, Restaurant, and Institution Management
De La Salle–College of Saint Benilde
Certificate of Bookkeeping -
Diablo Valley College