Patricia Contreras
Chino Hills
Summary
Dedicated customer service representative with expertise in order fulfillment, account management, and staff training. Proven track record of exceeding performance metrics and enhancing service efficiency.
Overview
31
31
years of professional experience
Work History
Customer Service Representative - West Coast
BBB Industries
Ontario, CA
01.2005 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Utilized CRM software to track customer interactions and improve response times.
- Collaborated with team members to streamline processes and enhance service efficiency.
- Trained new staff on company policies, procedures, and customer service best practices.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Run credits for all Labor Claim Customers
- Special order Rep for AutoZone and Napa Auto Parts
- Payroll for the California Distribution Center
- Purchasing for the California Distribution Center
Appraisal Coordinator
Washington Mutual Bank
Lakewood, CA
01.1995 - 06.2004
- Coordinated appraisal processes to ensure timely and accurate property evaluations.
- Managed communication between appraisers, clients, and internal teams to streamline workflows.
- Developed and maintained appraisal tracking systems for improved visibility and organization.
- Reviewed appraisal reports for compliance with regulatory standards and internal policies.
- Worked as a secretary for 12 appraisers
- Scheduler for property inspections
- Ran property title reports
- Awarded Customer Service Rep of the Year 2001 through 2004
Education
Associate of Science - Communications
Long Beach City College
Long Beach, CASkills
- Order fulfillment
- Account management
- Receiving support
- Data entry
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Order processing
- Administrative support
- Staff training
- Clerical support
- Appointment scheduling
Languages
Spanish
English
Timeline
Customer Service Representative - West Coast
BBB Industries
01.2005 - Current
Appraisal Coordinator
Washington Mutual Bank
01.1995 - 06.2004
Associate of Science - Communications
Long Beach City College