Patricia Chon
Los Alamitos
Summary
Dynamic leader with a proven ability to build and develop high-performing teams, streamline business operations, and drive sustainable revenue growth. Skilled in strategic planning, employee development, and cultivating lasting customer relationships. Eager to leverage expertise in team leadership, training, and operational excellence to excel in Human Resources or Project Management roles.
Overview
24
24
years of professional experience
Work History
Showroom Manager
LoveSac
12.2024 - Current
- Collaborated with company leadership on strategic planning initiatives to optimize profitability and long-term success of the showroom.
- Cultivated a high-performance sales team through ongoing training programs focused on selling techniques, product knowledge, and relationship-building skills.
General Manager
Petco
11.2019 - 12.2024
- Manage multi-faceted business with leadership over full vet hospital, grooming salon, dog training, animal care and center store.
- Hiring, training, mentoring customer centric partners.
- Oversee all operations of the store including freight process, online order fulfillment, pricing, planograms.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Assistant Store Manager
Pier 1 Imports
11.2018 - 11.2019
General Manager
Unleashed by Petco
06.2015 - 01.2017
Store Manager
Gymboree
04.2011 - 06.2015
Payroll Intern
Trilogy Financial Services
03.2011 - 05.2011
Store Manager
Tilly's
11.2007 - 02.2011
Store Manager
PacSun
09.2001 - 10.2007
Education
Bachelor of Arts - Organizational Management/Human Resources
Ashford University
Clinton, IA Skills
- Leadership & Team Development
- Training & Employee Engagement
- Strategic Planning & Business Optimization
- Customer Relationship Management
- Financial Oversight & Budget Control
- HR Policies & Recruitment
Accomplishments
- 2004 Sunny Award Winner – Recognized as Store Manager of the District at PacSun.
- Induction into the MAP (Multi-Store Assessment Program) – Participated in district manager training for 1 year and 3 months, conducting management interviews, operational audits, and district-wide business discussions.
- 1-9 Compliance Project – Successfully completed compliance initiatives during an internship at Trilogy Financial Services.
- Foundations of Leadership & Results-Based Listening – Completed leadership seminars at PacSun.
- Whale Done, Emotional Intelligence, Loss Prevention, Behavioral-Based Interviewing, Manpower Training – Attended and completed professional development seminars at Tilly’s.
- Dean’s List – Achieved Dean’s List recognition every semester attended at Ashford University.
- Certificate of Achievement - SHRM Essentials of HR Management – Completed training in core human resources principles.
Timeline
Showroom Manager
LoveSac
12.2024 - Current
General Manager
Petco
11.2019 - 12.2024
Assistant Store Manager
Pier 1 Imports
11.2018 - 11.2019
General Manager
Unleashed by Petco
06.2015 - 01.2017
Store Manager
Gymboree
04.2011 - 06.2015
Payroll Intern
Trilogy Financial Services
03.2011 - 05.2011
Store Manager
Tilly's
11.2007 - 02.2011
Store Manager
PacSun
09.2001 - 10.2007
Bachelor of Arts - Organizational Management/Human Resources
Ashford University
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