Patricia Casey
Heathland,Canada
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
23
23
years of professional experience
Work History
Youth Support Worker
Neighborhood Works Inc.
03.2022 - 09.2022
- Worked in a group home atmosphere with at-risk teens
- Promoted healthy relationships, encouraged positivity and self-growth
- Cared for the house and residents including cleaning, cooking, medication tracking and distributing, running errands, etc
Casual ECE/Aid
BGCCC
01.2019 - 01.2022
- Filled in as an educator or aid with school and daycare-aged children
- Worked in a team atmosphere while independently fulfilling the cleaning, educational, and childcare duties of the regular staff
Early Childhood Educator
The Preschool Centre
01.2010 - 01.2014
- Worked closely with a partner to create a safe, fun, and educational environment for the class
- Followed the curriculum framework for a play and learn child’s interest-directed daily routine
- Tasks beyond childcare included cleaning, organizing, paperwork, QIF hours, field trips, and monthly newsletters for the parents
Assistant Manager
Sirens
01.2009 - 01.2010
- Managed staff and assigned daily duties
- Visual merchandising, clerical duties, and sales
- Ensured that each customer enjoyed the service, environment, and experience of shopping at the store
3rd Key/Assistant Manager
Naturalizer
01.2009 - 12.2009
- Sold shoes, purses, and accessories using thorough product knowledge, people skills, and assessing the needs of customers
- Opened and closed the store, conducted training, visual merchandising, paperwork, transfers, returns/exchanges, customer complaints, and light cleaning
Program Coordinator
B & G Club
01.2008 - 01.2009
- Afterschool Program coordinator at the Milltown elementary school
- Ran breakfast program 5 days a week, tutoring and playground pals twice a week, and organized kid dances/kid's night outs every other Friday
Fredericton Association for Community Living
01.2007 - 12.2007
- Independently organized weekly events for clients with special needs during the summer program
- Worked one-on-one with clients of various abilities aged 11-36
- Spent 7 hours a week doing activities they enjoy and exposing them to new activities
Little Munchkins Daycare Center
01.2007 - 12.2007
- Temporary summer position looking after 12 preschoolers in a private home daycare
- Planned outdoor and indoor educational activities for various age groups
Cashier/Cook
Kentucky Fried Chicken
01.2006 - 01.2007
- Daily duties of cooking and cleaning
- Worked with cash/debit/credit transactions
- Fast-paced working environment, dedicated to pleasing the customers
Supervisor
Kentucky Fried Chicken
01.2000 - 01.2003
- Opened and closed the store, handled paperwork, daily duties, and was responsible for the work of others
- Ensured that customers' needs and wants were met
- Started as a cashier and worked up to supervisor
Education
Bachelor of Arts Degree - Psychology, English
St. Thomas University
01.2008
Skills
- NB Curriculum Framework for Early Learning and Childcare Certificate
- TESOL Certificates
- Mentoring experience with elementary school children
- Volunteer work with the Boys and Girls Club of Charlotte County
- Personal and professional experience with special needs children and adults
- CPI nonviolent crisis intervention training
References
- Jennifer Hartford, ECE for ASD-S, 506-321-0293
- Stephen Cummings, Retail Manager, 506-471-2622
- Lise Plummer, Administrator PSC Fredericton, 506-458-8980
Timeline
Youth Support Worker
Neighborhood Works Inc.
03.2022 - 09.2022
Casual ECE/Aid
BGCCC
01.2019 - 01.2022
Early Childhood Educator
The Preschool Centre
01.2010 - 01.2014
Assistant Manager
Sirens
01.2009 - 01.2010
3rd Key/Assistant Manager
Naturalizer
01.2009 - 12.2009
Program Coordinator
B & G Club
01.2008 - 01.2009
Fredericton Association for Community Living
01.2007 - 12.2007
Little Munchkins Daycare Center
01.2007 - 12.2007
Cashier/Cook
Kentucky Fried Chicken
01.2006 - 01.2007
Supervisor
Kentucky Fried Chicken
01.2000 - 01.2003
Bachelor of Arts Degree - Psychology, English
St. Thomas University