Patricia Casey
Edmundston
Summary
Proven to excel in high-pressure environments, I leveraged my problem-solving skills and positive attitude at GREY ROCK CASINO to enhance team performance and customer satisfaction. Skilled in cash handling and customer service, I consistently ensured compliance and operational efficiency, contributing to a secure and welcoming casino experience.
Overview
15
15
years of professional experience
Work History
Education Des Adults De Nord-ouest
Ccnb
10.2023 - Current
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Casino Cage Cashier
GREY ROCK CASINO
05.2023 - 09.2023
- Quickly and accurately counted drawers at start and end of each shift.
- Assisted in the training and onboarding of new cage cashiers by sharing knowledge and best practices to ensure their success within the role.
- Completed routine audits as requested by management, validating the accuracy of records kept on file for future reference purposes.
- Ensured smooth operations by balancing the cage at the end of each shift, identifying discrepancies, and resolving issues promptly.
- Performed daily reconciliation of personal cash drawer, ensuring precise accounting records were maintained throughout each shift.
- Maintained a comprehensive understanding of gaming regulations and casino policies, ensuring full compliance during all transactions.
- Maintained a secure work environment by adhering to strict company policies and regulations regarding cash handling and transaction documentation.
- Handled guest disputes professionally, escalating issues to supervisors when necessary while remaining calm under pressure situations that may arise from time-to-time within a casino.
/Cook/Cashier Helper
Greco Pizza
01.2020 - 03.2020
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food . due to COVID we couldn't work ANY LONGER DUE TO RESTRICTIONS.
Cook/Cashier Team Lead
Greco Pizza
10.2013 - 12.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Housekeeping Room Attendant
Econo Lodge Hotel
06.2009 - 09.2013
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
High School Diploma -
ESN HIGH SSCHOOL
Bathurst, NB05.1989
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Languages
French
Professional Working
English
Full Professional
Timeline
Education Des Adults De Nord-ouest
Ccnb
10.2023 - Current
Casino Cage Cashier
GREY ROCK CASINO
05.2023 - 09.2023
/Cook/Cashier Helper
Greco Pizza
01.2020 - 03.2020
Cook/Cashier Team Lead
Greco Pizza
10.2013 - 12.2019
Housekeeping Room Attendant
Econo Lodge Hotel
06.2009 - 09.2013
High School Diploma -
ESN HIGH SSCHOOL
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