Patricia Carrasco
Santa Ana
Summary
Performance-driven professional with experience in legal support services. Strong
organizational, customer service and communication skills with the ability to independently plan
and direct business affairs.
Looking to obtain a career with a progressive organization that will use my experience, skills, and abilities in a professional environment, where I can effectively contribute to operations in any capacity that best matches my skills and experience.
Overview
22
22
years of professional experience
2002
2002
years of post-secondary education
Work History
First Legal Coordinator
First Legal
Santa Ana
01.2024 - Current
- Manage client accounts and build strong relationships to support retention and revenue growth
- Resolve client issues proactively to enhance satisfaction and loyalty
- Coordinate with internal teams to ensure accurate and timely service delivery
- Serve as primary point of contact for clients, providing updates and status reports
- Deliver presentations and service updates to clients
- Reviewed pleadings prepared by outside counsel prior to filing with the court.
- Coordinated court filings including document preparation, filing deadlines, and service of process.
- Uphold strict confidentiality and professional standards
Court Services Department Supervisor
Nationwide Legal
Santa Ana
01.2007 - 01.2024
- Supervised court runners and managed scheduling to ensure efficient service delivery
- Oversaw high-volume workload including court filings, document processing, and email correspondence
- Coordinated logistics and document preparation for court proceedings
- Trained and mentored new employees, improving team performance
- Resolved customer concerns to maintain high service standards
- Reviewed legal documents for compliance with court requirements and e-filing procedures
Administrative Assistant / Litigation Support
Worldwide Network
Santa Ana
01.2004 - 01.2007
- Assisted attorneys with court filings and case research
- Maintained case records and tracked ongoing orders
- Provided administrative support to legal staff
- Addressed client inquiries and resolved concerns professionally
Education
Santa Ana High
Santa Ana, CASkills
- Legal Research & Litigation Support
- Client Relationship Management (CRM)
- Microsoft Office (Word, Excel, Outlook)
- Strong Communication (Written & Verbal)
- Organizational & Time Management
- Conflict Resolution & Customer Service
- Bilingual: English & Spanish
Timeline
First Legal Coordinator
First Legal
01.2024 - Current
Court Services Department Supervisor
Nationwide Legal
01.2007 - 01.2024
Administrative Assistant / Litigation Support
Worldwide Network
01.2004 - 01.2007
Santa Ana High