Patricia Candelaria
San Diego
Summary
Committed and hardworking Banquet Captain with 5 years of experience directing SDZWA food service. Well-rounded leader with talent for supervising employees and creating an open communication work environment. Swift problem solver with quick and effective solutions to wide array of issues. Experienced with event coordination and team leadership in fast-paced hospitality environment. Utilizes strong organizational skills to ensure all aspects of events run smoothly. History of fostering team collaboration and maintaining high standards of service.
Overview
7
7
years of professional experience
Work History
Banquet Captain
San Diego Zoo Wildlife Alliance
09.2021 - Current
- Promoted team collaboration among banquet staff members through effective leadership practices that supported an uplifting work environment.
- Improved overall service quality by conducting regular staff training sessions and constant updated SOP communications.
- Help manage inventory of banquet equipment, ensuring availability and quality for events, reducing constant pulling of equipment.
- Coordinated large-scale banquet events, ensuring seamless execution by effectively managing event staff (ex. Panda Ridge opening, Basecamp opening, member appreciation events...)
- Maintained clean and safe work environment.
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events. Ensuring we can always be prepared for any and all of guest needs.
Food Stands Lead
San Diego Zoo Wildlife Alliance
04.2019 - 09.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Retail Sales Clerk
San Diego Zoo Wildlife Alliance
05.2018 - 04.2019
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and inform all guests of our fight to help end animal extinction.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Answered questions about where to find placed throughout the zoo and addressed customer concerns.
- Increased sales by offering advice on purchases and promoting additional products.
Education
No Degree -
San Diego Mesa College
San Diego, CAHigh School Diploma -
University City High School
San Diego, CA06-2017
Skills
- Team management
- Event setup
- Team member development
- Staff leadership
- Staff supervision
- Exceptional leadership
- Team player
- Time management
- Relationship building
- Service coordination
Timeline
Banquet Captain
San Diego Zoo Wildlife Alliance
09.2021 - Current
Food Stands Lead
San Diego Zoo Wildlife Alliance
04.2019 - 09.2021
Retail Sales Clerk
San Diego Zoo Wildlife Alliance
05.2018 - 04.2019
No Degree -
San Diego Mesa College
High School Diploma -
University City High School
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