Patricia Calzada Lorenzana
Charlottetown,PE
Summary
Dynamic leader with proven expertise in operations management and team leadership, honed at Starbucks and Tjmax. Excels in customer relationship management and inventory control, driving efficiency and fostering a culture of excellence. Skilled in negotiation and conflict resolution, consistently enhancing customer satisfaction and operational success.
Overview
4
4
years of professional experience
Work History
Shift Manager/Key Holder
Starbucks coffee company
Charlottetown, Prince Edward Island
10.2022 - 11.2024
- Opening and closing the store.
- Supervising staff and team.
- Ensuring the store security and cleanliness.
- Providing guidance and support to baristas.
- Ensuring excellent customer service standards.
- Handling customers' inquiries, complaints, and escalations in a professional and timely manner.
- Processing sales transactions, and managing cash handling and deposit procedures.
- Monitoring and maintaining inventory levels, and communicating restocking needs to management.
- Ensure visual merchandising standards are met, and maintain a well-organized store environment.
- Assist with scheduling, and coordinate breaks and lunch periods.
- Enforcing company policies and procedures, including security measures and loss prevention.
- Strong leadership and organizational skills.
- Excellent communication and interpersonal abilities.
- Integrity and a commitment to upholding company policies and security measures.
Merchandise Coordinator
Tjmax
Charlottetown, Prince Edward Island
10.2021 - 10.2022
- Providing clear communication on updates and changes of processing merchandise.
- Training and developing associates on merchandise presentation, followed by safety procedures.
- Contributing to sales and trend influence by crafting inspirational displays in high-impact areas, driving the store brand, and value strategy through dynamic feature changes.
- Demonstrating the ability to plan, prioritize, organize, and backstock merchandise.
- Providing direction to associates in collaboration with the management team.
- Ensuring all merchandise is processed by FIFO and displayed in the meantime to help improve sales.
- Maintaining the warehouse clean, organized, and restocked, followed by a workplace environment.
- Strong problem-solving.
- Managing cash and deposits transactions.
Customer Service Coordinator
Tjmax
Charlottetown, Prince Edward Island
10.2020 - 10.2021
- Supporting a high-quality customer service culture by maintaining operational standards.
- Training and developing associates on merchandise presentation and customer service excellence.
- Improving the shopping experience by coordinating and driving the timely movement of merchandise.
- Ensuring the sales floor is visually appealing and aligned with the presentation standards.
- planning, prioritizing tasks and provide direction to associates in collaboration with the management team.
Education
Business Administration And Management
Holland College
Charlottetown, None05-2020
Master Degree - Pedagogy
Cuvach
Tonala Chiapas,mexico12-2015
Bachelor Degree - Administration of Tourism Management
Universidad Del Valle De Mexico
Tuxtla Gutierrez, Chiapas, Mexico07-2013
Skills
- Team management
- Effective leadership
- Health and safety
- Customer service
- POS operations
- Inventory management
- Operations management
- Store organization
- Interpersonal skills
- Training and development
- Negotiation and conflict resolution
- Excellent communication
- Task delegation
- Problem-solving
- Staff management
- Team leadership
- Self motivation
- Business administration
- Managing operations and efficiency
- Customer relationship management
- Financial management
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Shift Manager/Key Holder
Starbucks coffee company
10.2022 - 11.2024
Merchandise Coordinator
Tjmax
10.2021 - 10.2022
Customer Service Coordinator
Tjmax
10.2020 - 10.2021
Business Administration And Management
Holland College
Master Degree - Pedagogy
Cuvach
Bachelor Degree - Administration of Tourism Management
Universidad Del Valle De Mexico
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