Patricia Calderon Toral
Bradford,ON
Summary
Dynamic manager with expertise in team leadership and strategic planning, previously at CALDERON FLOWER ENTERPRISE. Enhanced customer satisfaction by 20% through improved service protocols. Skilled in negotiation and conflict resolution, fostering strong supplier relationships. Adept at optimizing operations and driving business growth through innovative solutions and effective communication.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Manager
CALDERON FLOWER ENTERPRISE
12.2023 - 08.2025
- Managed daily operations ensuring efficient workflow and timely delivery of floral arrangements.
- Coordinated team schedules to optimize resource allocation and enhance productivity.
- Developed training materials for new employees to streamline onboarding process.
- Implemented inventory management system to track stock levels and reduce waste.
- Oversaw quality control processes ensuring high standards in product presentation and customer satisfaction.
- Cultivated relationships with suppliers to secure competitive pricing on floral products.
- Analyzed sales data to identify trends, informing strategic decisions for inventory purchasing.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Improved customer satisfaction scores by overhauling customer service protocols and training volunteers in customer engagement techniques.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Increased orders by 44%.
Manager
Homeo Esthetics
02.2012 - 03.2017
- Facilitated team meetings promoting collaboration and addressing operational challenges effectively.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Led team to enhance customer satisfaction through effective communication and service delivery.
- Implemented quality control measures that increased product consistency and customer retention rates.
- Managed vendor relationships, negotiating favorable terms and optimizing supply chain operations.
- Coordinated marketing initiatives that boosted brand visibility and engaged local community effectively.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Increase treatment package sales by 70%
Education
DIPLOMA Supply Chain Management - Supply Chain Management
CIMT COLLEGE Canadian Institute Management Technology)
Brampton, ON08-2025
Diploma in Entrepreneurial Applications - Enterperneural Business Application
Academy of Learning Career College
Newmarket, ON06-2010
Diploma - Medical Aesthetics
Seneca College of Applied Arts And Technology
North York01-2008
Skills
- Fluent in English and Spanish
- Decision-making
- Excellent communication and interpersonal skills
- nowledge of laws, regulations and ISO requirements
- Critical thinking
- Complex Problem-solving
- Multitasking Abilities
- Organization
- Documentation
- Project management
- Customer relationship management (CRM)
- Networking strategies
- Computer skills
- Positive attitude
- Adaptability and flexibility
Websites
Accomplishments
- Resolved product issue through consumer testing.
- Excellent customer service and negotiations
- Fluent in spanish
Languages
English
Full Professional
Timeline
Manager
CALDERON FLOWER ENTERPRISE
12.2023 - 08.2025
Manager
Homeo Esthetics
02.2012 - 03.2017
DIPLOMA Supply Chain Management - Supply Chain Management
CIMT COLLEGE Canadian Institute Management Technology)
Diploma in Entrepreneurial Applications - Enterperneural Business Application
Academy of Learning Career College
Diploma - Medical Aesthetics
Seneca College of Applied Arts And Technology