Patricia Cabrera
Coarsegold,CA
Summary
Dynamic Operations Supervisor with CVS Pharmacy, skilled in optimizing workflows and enhancing team performance. Achieved significant inventory management improvements and elevated customer satisfaction through effective training and mentoring. Proficient in compliance management and employee development, fostering a high-performing team environment while ensuring adherence to safety standards. Detail oriented.
Overview
4
4
years of professional experience
Work History
Operations Supervisor
CVS Pharmacy
Oakhurst, CA
07.2022 - Current
- Oversaw daily operations to ensure efficient workflow and optimal staff performance.
- Implemented process improvements that enhanced inventory management and reduced stock discrepancies.
- Trained new employees on operational procedures, safety protocols, and customer service standards.
- Monitored team performance metrics and provided feedback to improve individual productivity levels.
- Coordinated scheduling to optimize labor resources while maintaining high service levels during peak hours.
- Resolved customer inquiries and complaints to maintain high satisfaction rates within the community.
- Collaborated with management to identify operational challenges and propose actionable solutions for efficiency gains.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
Education
Dental Hygiene
San Joaquin Valley College
Visalia, CASkills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Team Training
- Safety oversight
- Employee development
- Customer relations
- Warehouse operations
- Inventory coordination
- Workflow optimization
- Compliance management
- Cycle counting
- Scheduling coordination
- Delegation
- Risk management
- Incident reporting
- Employee engagement
- Multitasking and organization
- Team leadership
- Decision-making
- Customer service
- Scheduling
- Handling complaints
- Documentation and recordkeeping
- Regulatory compliance
Timeline
Operations Supervisor
CVS Pharmacy
07.2022 - Current
Dental Hygiene
San Joaquin Valley College