Years of Aviation/Transportation
Patricia Berg
Sherwood Park,AB
Summary
Transportation Manager with 9 years of experience overseeing teams of drivers to meet efficiency and performance targets. Strong understanding of effective routing and transportation cost-saving measures. Highly organized with strong attention to detail and accuracy with commitment to customer service and meeting deadlines.
With 25 years experience in the Aviation Industry as
Operations Coordinator (STOC)
Customer Services Manager
(Above and Below the Wing)
Wardair / Canadian Airlines International
Air Canada
Overview
38
38
Work History
Transportation Manager
Lacombe Community Support Service
2014.04 - 2023.04
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Organized records of vehicles, schedules and completed orders.
- Observed staff to review compliance and safety to minimize losses due to violations or damage.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Prepared and updated employees' daily work schedules and resolved delivery problems.
- Oversaw team 4 drivers by reviewing performance to promote timely and efficient deliveries and operations.
- Organized records of vehicles, schedules and completed orders
- Observed staff to review compliance and safety to minimize losses due to violations or damage
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems
- Coordinated driver dispatch to accomplish daily delivery requirements
- Oversaw team of 4 drivers by reviewing performance to promote timely and efficient deliveries and operations
- Prepared and updated employees' daily work schedules and resolved delivery problems
- Communicated with customer service and sales teams to improve productivity and service ratings
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding
Opperartions Coordinator/Customer Service Manager
Air Canada (YEG)
1985.05 - 2010.11
- Resolved 6 to 12 customer complaints per day while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Kept accurate records to document customer service actions and discussions
- Took ownership of customer issues and followed problems through to resolution
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
- Followed through with client requests to resolve problems
- Collaborated with upper management to improve customer service processes and support structures company-wide
- Generated customer satisfaction surveys to analyze results into action plans
Education
Tourism Studies - Tourism -Travel Studies
Travel & Tourism College
Edmonton, AB07.1990
High School Diploma -
Frank Maddock High School
Drayton Valley, AB06.1977
Skills
- Supervised over 200 great employees in Aviation Industry
- Assign crews to inbound and outbound flights
- Implemented new Planning Software
- Assignment Coordination
Timeline
Transportation Manager
Lacombe Community Support Service
2014.04 - 2023.04
Opperartions Coordinator/Customer Service Manager
Air Canada (YEG)
1985.05 - 2010.11
Tourism Studies - Tourism -Travel Studies
Travel & Tourism College
High School Diploma -
Frank Maddock High School
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