Patricia Belanger

Work History

Administrative Officer

MNP LLP

Laval, Quebec

07.2022 - 09.2023

Organized and maintained filing systems for confidential documents, correspondence, and reports.
Managed calendars to ensure efficient use of time; scheduled appointments as needed.
Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
Assisted in the preparation of budgets by collecting data and inputting information into spreadsheets.
Processed invoices and payments using accounting software programs such as QuickBooks or Microsoft Dynamics GP.
Performed data entry tasks including entering financial transactions into the company's accounting system.
Compiled daily activity logs and updated records with pertinent information on a regular basis.
Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
Greeted visitors warmly upon arrival at office reception area.
Developed new filing systems to improve accuracy of document retrieval processes.
Assisted in compiling monthly expense reports.
Created comprehensive spreadsheets tracking project progress from start to finish.
Ensured compliance with all organizational policies and procedures relating to administrative operations.
Provided assistance with special projects as assigned by management team members.
Conducted research online using various search engines to locate requested information quickly and accurately.
Monitored email accounts regularly and responded appropriately within established timeframes.
Automated office operations, managing internal communications, correspondence, record tracking and data analysis.
Supported senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Conducted staff performance evaluations to monitor progress and individual skills.
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Responded effectively to sensitive inquiries or complaints.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Maintained accurate department and customer records.
Directed customer communication to appropriate department personnel.
Monitored office services mailbox for business support needs and requests.
Encouraged and improved cross-department internal communication.
Provided secretarial and office management support while building cooperative working relationships.
Coordinated appointments, meetings and conferences.
Tracked and submitted employee timesheets to prepare for payroll processing.
Prepared and prioritized calendars and correspondence.
Scheduled staff and monitored resource allocation to provide optimal coverage and service.
Utilized editing programs to proofread content for typo-free emails, memos and documentation.
Maintained positive working relationship with fellow staff and management.
Handled incoming calls and directed callers to appropriate department or employee.
Assisted organizational efforts by filing, entering data and answering phones.
Maintained front desk to provide positive first impression.
Coordinated support to facilitate general office operations.
Reviewed and approved vendor invoices.
Offered reception coverage to relieve staff during absences or breaks.
Performed accounting or financial analysis.
Reserved and managed meeting room availability.

Adjointe Administrative

Jean Luc Quenneville, CPA inc

Laval, Quebec

07.2000 - 07.2022

Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Ensured efficient operation of office equipment such as printers, copiers and fax machines.
Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Created travel arrangements for senior managers according to their requirements.
Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Processed invoices for payment using accounting software applications.
Entered data into spreadsheets using Microsoft Excel or other similar programs.
Prepared expense reports on behalf of executives in accordance with company policies and procedures.
Conducted research online utilizing search engines such as Google or Yahoo!.
Updated contact lists regularly when changes occur in employee status or contact information.
Handled confidential documents in an organized fashion according to established protocol.
Scheduled appointments between clients and customers and internal staff members.
Developed project plans for various tasks assigned by upper management.
Monitored progress on projects assigned by upper management.
Managed database systems containing customer contact information.
Answered questions from customers regarding products and services offered by the company.
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Provided secretarial and office management support while building cooperative working relationships.
Inventoried and ordered supplies for office.
Responded effectively to sensitive inquiries or complaints.
Maintained accurate department and customer records.
Coordinated appointments, meetings and conferences.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Prepared and prioritized calendars and correspondence.
Organized both physical and digital files and updated reports to coordinate project materials.
Directed customer communication to appropriate department personnel.
Tracked and submitted employee timesheets to prepare for payroll processing.
Utilized editing programs to proofread content for typo-free emails, memos and documentation.
Scheduled staff and monitored resource allocation to provide optimal coverage and service.
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Handled incoming calls and directed callers to appropriate department or employee.
Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Kept office equipment functional and supplies well-stocked to promote efficient operations.
Responded to customer issues to provide immediate resolution and improve retention.
Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
Composed, edited and typed complex memos and reports with job-related software.
Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
Coordinated travel arrangements and completed expense reports for travel reimbursement.
Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
Drove customer feedback to deliver information to management for corrective action.
Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
Executed on-time, under-budget projects by solving complex issues for senior leadership.
Raised funds by organizing multiple events and diligently managed details to meet deadlines.
Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.

Summary

Overview

Work History

Administrative Officer

Adjointe Administrative

Education

1er Cycle Comptabilité -

Some College (No Degree) - Langue. Anglaise Parler Et Écrit

DEC - Gestion Hôtelière

Skills

Timeline

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