Patricia Barrera

• Improved customer satisfaction by addressing and resolving complaints promptly.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Generated repeat business through exceptional customer service.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Showed properties to potential buyers and other brokers at open houses and by appointment.

• Informed home buyer of sales, construction and warranty processes.
• Guided clients from beginning to end of home buying process in choosing right property.
• Wrote contracts to outline sales and purchases of properties.
• Resolved client concerns related to home purchases to maintain high satisfaction ratings.
• Prepared homes for client arrivals during open house events and established signage and wayfinding aids.
• Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
• Completed property walk throughs before completing deals to uphold accuracy in listings and appraisals.
• Arranged for inspections and surveys of sold properties.
• Coordinated appointments to show marketed properties.
• Performed market research and evaluated competitive property analysis to define competitive listing and sale prices.
• Contributed to successful marketing campaigns by creating visually appealing promotional materials for properties and open houses.
• Kept agents informed of potential new leads by monitoring MLS updates regularly to identify new opportunities within the local market.
• Prepared and maintained accurate property listings, sales contracts and closing documents.
• Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
• Provided top-notch customer service to clients during property viewings while highlighting key features of homes or commercial spaces.
• Streamlined property listing process for increased efficiency, utilizing MLS systems and various real estate websites.
• Assisted in closing transactions smoothly by preparing necessary documentation and coordinating with title companies, lenders, and inspectors.
• Processed applications and paperwork in accordance with state and federal laws.
• Supported agent in managing multiple transactions simultaneously, ensuring deadlines were met consistently.
• Managed time efficiently in order to complete all tasks within deadlines.
• Fostered positive relationships with clients, contributing to high rate of repeat and referral business.