Patricia Ascencio
Lancaster
Summary
Dedicated Office Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
18
18
years of professional experience
Work History
Sr. Office Assistant
City Of Lancaster, CA
02.2020 - Current
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Maintained good working relationships with vendors and resolved disputes.
- Tracked customer invoices to facilitate prompt and accurate payments.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Completed tasks such as filing, copying, and distributing mail.
- Maintained and updated office records, both digital and physical.
Accounting Technician
Valley Lift
02.2018 - Current
- Managed accounts payable and receivables and payroll.
- Processed timecards and payroll data for team of employees.
- Updated employee files with new details such as changes in address or salary levels.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to p
- Calculated payroll deductions by accurately using QuickBooks and processed payroll to meet preset requirements.
- Managed payroll data entry and processing for [5] employees to comply with predetermined company guidelines.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- File monthly taxes with the California Department of Tax and Fee Administration.
- File annual renewal for Business license.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Input high volume of monthly invoices with consistent accuracy.
- Completed financial reports, providing insight into performance, operations and cash flow.
- Tracked expenses to comply with budgets.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Designed website for marketing and advertising.
VOC | Conflict Resolution Specialist
Intuit
05.2006 - 09.2014
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
- Handled significant daily volume of customer service issues in verbal and written form via post, email, telephone, and online forums; met 100% of service level response time goals.
- Processing credit cards on QuickBooks Accounting Software.
- Identified opportunities for process improvements and share ideas to enhance customer experiences: collaborate with team.
- Assisted in launch of project to consistently measure customer satisfaction using email surveys and Net Promoter System Methodologies; used for performance-based compensation for customer service agents.
Education
Associate of Science - Accounting Technician
College of The Canyons
Valencia, CA12.2018
Skills
- Strong Organizational Skills
- Payroll Accounting
- Payroll Tax Filings
- Payroll Administration Experience
- Resourceful
- Skilled in Tyler
- Prioritizing Work
- Time Management
- Invoice Processing
- Accounts Payable
- Attention to Detail
- Intuit QuickBooks
Timeline
Sr. Office Assistant
City Of Lancaster, CA
02.2020 - Current
Accounting Technician
Valley Lift
02.2018 - Current
VOC | Conflict Resolution Specialist
Intuit
05.2006 - 09.2014
Associate of Science - Accounting Technician
College of The Canyons
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