PATRICIA AGUDELO
Edmonton,AB
Summary
Over five years of experience providing exceptional customer service for client retention. Highly motivated and dedicated individual that strives to make a positive contribution to the community; able to deal courteously and professionally with the general public in an anti-oppressive framework. Professional approach and commitment to service oriented work. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Human Resources Recruiter
Spartan Employment Services
09.2017 - 01.2019
- Developing job descriptions and specifications
- Attracting suitable candidates through databases, online employment forums, social media, etc
- Conducting interviews and sorting through applicants to fill open positions
- Assessing applicants' knowledge, skills, and experience to best suit open positions
- Completing paperwork for new hires
- Providing recruitment reports to team managers.
- Increased diversity in candidate pools by executing inclusive recruitment practices and participating in job fairs.
Settlement Department Office Assistant (VOLUNTEER)
Working Skills Centre
01.2016 - 06.2016
- Input of client data into CIS system
- Assisted in preparation and organization of Information sessions and workshops
- Handled client inquiries
- Assisted members with admission assessments
- Helped clients to complete immigration and citizenship applications
- Elaborated monthly organization newsletter compiling fundraising events, workshops, community activities and courses provided in the non-profit organization.
Store Manager
Bentley Leathers INC.
01.2015 - 01.2016
- Directly supervised a Sales & Customer Service team
- Elaborated week ending sales and performance report.
- Monitored stock level.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Managed store organization, maintenance, and purchasing functions.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
Assistant Manager
Bentley Leathers INC.
12.2013 - 01.2015
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Trained staff in effective customer service techniques and product knowledge.
Sales Associate
Bentley Leathers INC.
01.2011 - 11.2013
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Listened to customer needs and desires to identify and recommend optimal products.
- Handled monetary transactions, balance floats, deposits and reports
Media Analytic
Punto Cardinal Communications
10.2008 - 09.2010
- Responsible for managing the day-to-day media monitoring, client communications and coordination with the overseas monitoring team.
- Enhanced client satisfaction by analyzing and interpreting data to provide tailored business solutions.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Settled-up, developed and maintained multiple clients’ accounts as their dedicated analyst
- Human analysis of all brand mentions to ensure the highest level of relevancy and accuracy confirming clients get only the news they needed
- Summary of key news, articles and top issues
- Created performance report of the customer on the media
- Produced time-sensitive electronic Executive Summary newsletters
Media Monitoring Specialist
Dattis Communications
01.2007 - 07.2008
- Daily monitoring of mass media to conduct analysis and assessment of potential implications, risks and impact on the client
- Monitored media sources and news on daily basis, discerning relevance to the client
- Created media reports, developing the client's relationships with targeted internal and external audiences
- Identified challenges and emerging issues faced by the clients and assisted appropriate communications strategies
- Assessments of media impact, custom analysis reports and executive summaries
- Created daily, monthly and quarterly reports for the assigned clients.
Education
Social Service Worker -
Seneca College
Toronto, ONBachelor's degree in Social Communications -
Santo Tomas University
Bogotá, ColombiaSkills
- Data-driven decision-making
- Records Maintenance
- Data Analysis
- Organizational Development
- Problem-solving abilities
- Documentation and Recordkeeping
- In-Person and Telephone Interviewing
- Database Maintenance
Volunteer Experience
Caracol Radio Broadcasting - Voices of Kidnapping.
Encouragement and support for victims of kidnapping and their families in Colombia.
Bogota, Colombia, 2006
Timeline
Human Resources Recruiter
Spartan Employment Services
09.2017 - 01.2019
Settlement Department Office Assistant (VOLUNTEER)
Working Skills Centre
01.2016 - 06.2016
Store Manager
Bentley Leathers INC.
01.2015 - 01.2016
Assistant Manager
Bentley Leathers INC.
12.2013 - 01.2015
Sales Associate
Bentley Leathers INC.
01.2011 - 11.2013
Media Analytic
Punto Cardinal Communications
10.2008 - 09.2010
Media Monitoring Specialist
Dattis Communications
01.2007 - 07.2008
Social Service Worker -
Seneca College
Bachelor's degree in Social Communications -
Santo Tomas University
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