Patricia Erasmus
Winchester,CA
Summary
Persuasive Treatment Coordinator with 14 years experience in General/Pediatric/Orthodontics and Oral surgery. Coordinating communications with patients and parents to ensure commitment to treatment plans. Adept at establishing effective relationships with doctors, team members and patients.
Overview
15
15
years of professional experience
Work History
Oral Surgery Treatment Coordinator
Lakeshore Oral Surgery
09.2020 - Current
- X-ray certified, HIPPA/Sexual harassment compliant/BLS certified and OSHA training
- Worked with patients and families to discuss care and plan of action for future.
- Developed strategic relationships with general practitioners and coworkers to build strong network.
- Encouraged patients to schedule recommended procedures.
- Reviewed medical charts and served as liaison between patient and doctor
- Explained upcoming treatment preparation, instructions and other facts to patients.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Explained treatment choices to patients and helped determine best options.
Dental Treatment Coordinator/Front Desk Receptionist
Newport Commons Dental Care
10.2017 - 08.2020
- Welcomed arriving patients, assisted in new patient paperwork, updated patients health history and accounts.
- Verified and reviewed patients insurance benefits, calculated and collected patients co-pays, processed insurance claims.
- Explained plans for treatment and payment options.
- Assisted and scheduled with specialty offices and outside dental labs.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Maintained excellent attendance record, consistently arriving to work on time.
Orthodontic Treatment Coordinator
Dr. Randy Buchmiller
09.2016 - 10.2017
- Answered phones and scheduled or confirmed office appointments and new patient consultations.
- Completed patient paperwork and accurately recorded treatment information in patient records.
- Worked closely with patients before, during and after orthodontic treatment.
- Confirmed patient insurance benefits and checked claim statuses.
- Successfully completed OSHA compliance trainings.
- Regularly solicited patient feedback to improve customer comfort and satisfaction.
- Formulated treatment plans with general dentists and oral surgeons.
- Maintained daily and monthly reports.
Treatment Coordinator
Sala Family Dentistry
09.2015 - 02.2016
- Managed various general office duties such as answering multiple telephone lines, verifying insurance, coordinating patients appointments for general and pediatric dentistry.
- Maintained and monitored insurance fee schedules
- Coordinated scheduling and provided necessary paperwork for the pediatric dentist and anesthesiologist.
- Provided parent and patient education in regards to general, pediatric dentistry and pediatric surgery
- Prepared written treatment plans and reviewed financial options
- Participated in daily focus meetings and monthly meetings with all departments
- Participated in Dentistry From The Heart
Orthodontic Treatment Coordinator
O'Gara Orthodontics
10.2009 - 07.2015
- Called new patients to welcome them to our office. Initial contact for their first appointment(office tour photos and x-rays.
- Communicate with patients and provide them with information on the orthodontist's treatment plan, and resolve their doubts if any
- Provided patients and parents with thorough explanation of the orthodontic procedures and financial options
- Responded to all patient and parent inquires in a timely, courteous manner
- Developed scripts for phones calls to patients and parents
- Maintained ongoing post-visit communications with patients
- Prepared letter to patients, dentists and any necessary specialists
- Prepare written treatment plans per doctors instructions
- Once patient has accepted treatment, schedule necessary appointments.
Education
Basic Accounting -
Moorpark Community College
Moorpark, CAReferences
Available upon request
Timeline
Oral Surgery Treatment Coordinator
Lakeshore Oral Surgery
09.2020 - Current
Dental Treatment Coordinator/Front Desk Receptionist
Newport Commons Dental Care
10.2017 - 08.2020
Orthodontic Treatment Coordinator
Dr. Randy Buchmiller
09.2016 - 10.2017
Treatment Coordinator
Sala Family Dentistry
09.2015 - 02.2016
Orthodontic Treatment Coordinator
O'Gara Orthodontics
10.2009 - 07.2015
Basic Accounting -
Moorpark Community College
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