Patrice Thibault
Ottawa,Canada
Summary
Professional Security Supervisor prepared to oversee and enhance security operations. Demonstrates strong leadership and team collaboration, ensuring high standards and dependable results. Skilled in risk assessment, incident response, and conflict resolution with flexible approach to changing needs. Known for maintaining composure under pressure and fostering safe environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Commissionaires – Ottawa
07.2021 - Current
- Company Overview: Global Affairs Canada
- Analyze and produce course-of-action reports
- Lead a team of 12 security officers and managed administrative duties including scheduling and performance evaluation
- Supervise the training of new security officers such as console operation, patrolling, escorting and access control officers.
- Ensured a high level of customer satisfaction by addressing concerns promptly and professionally.
Senior Console Operator
Commissionaires – Ottawa
05.2019 - 07.2021
- Company Overview: Global Affairs Canada
- Monitored CCTV cameras and alarm systems for security breaches.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Wrote detailed reports of all security breaches and investigations.
- Optimized the use of security resources by assessing current and future needs and providing recommendations for adjustments to staffing levels or equipment procurement.
Security Guard
Commissionaires - Ottawa
11.2018 - 05.2019
- Company Overview: Global Affairs Canada
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Responded quickly to emergency situations to assess and deflect issues.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Cashier Sales Associate
Toys"R"Us
08.2018 - 11.2018
- Performed cash, card, and check transactions to complete customer purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Worked effectively in fast-paced environments.
Cook Team Lead
TD Place
06.2017 - 09.2018
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Contributed to positive workplace culture by fostering open communication among team members and addressing issues proactively before they escalated.
- Assisted management with scheduling, ensuring proper coverage during busy shifts and reducing labor costs.
Cook
Le Jardin De La Cite
09.2016 - 09.2018
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
Line Cook
Tucker's Marketplace
07.2016 - 07.2017
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.
Dishwasher
Casey's Bar & Grill
07.2014 - 09.2015
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Stepped into additional roles during busy times to boost coverage of important stations.
Education
Diploma - Techniques Des Services Policiers
La Cite Collegial
Ottawa, ON04.2021
Diploma - Gestion Culinaire
La Cite Collegial
Ottawa, ON04.2018
Skills
- Security Team Management
- Organized
- Detail Oriented
- Community Relations
- Strong Communication Skills
- Strong Computer Skills
- Security audits
- Scheduling Management
- CPR and Child CPR Training
- X-Ray Hi-Scan Training
- Surveillance systems
- Fluent in French & English
Certification
- CPR
- First aid
- SRP training
- Security Guard training with commissionaires
- Smart serve
- S.I.M.D.U.T.
- OGL
Languages
French
Native or Bilingual
English
Native or Bilingual
Accomplishments
- Recruited and trained over 40 new staff members in effective security measures and guard techniques.
- Supervised a team of 15 security guards and officers.
- Used Microsoft Excel to develop security inventory tracking spreadsheets.
- Utilized Microsoft Excel to create incident tracking spreadsheets, identifying the most common and rare incidents to ensure all security officers are properly trained to handle them.
Timeline
Shift Supervisor
Commissionaires – Ottawa
07.2021 - Current
Senior Console Operator
Commissionaires – Ottawa
05.2019 - 07.2021
Security Guard
Commissionaires - Ottawa
11.2018 - 05.2019
Cashier Sales Associate
Toys"R"Us
08.2018 - 11.2018
Cook Team Lead
TD Place
06.2017 - 09.2018
Cook
Le Jardin De La Cite
09.2016 - 09.2018
Line Cook
Tucker's Marketplace
07.2016 - 07.2017
Dishwasher
Casey's Bar & Grill
07.2014 - 09.2015
Diploma - Techniques Des Services Policiers
La Cite Collegial
Diploma - Gestion Culinaire
La Cite Collegial
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