Patrice Small
San Diego
Summary
Detail-oriented Patient Access Representative skilled in customer service, insurance verification, and HIPAA compliance. Committed to enhancing patient registration processes and improving operational efficiency.
Experienced Patient Access Representative with a proven track record in managing patient registration and insurance verification. Strong communication skills facilitate effective collaboration with medical staff and enhance patient experiences. Dedicated to streamlining processes and ensuring compliance with healthcare regulations.
Overview
12
12
years of professional experience
Work History
Patient Access Representative
Radys Children Hospital
San Diego, CA
04.2019 - 01.2026
- Obtains demographic, insurance and financial information from patient or guarantor. Enters information in computer system with a high degree of accuracy.
- May schedule patient appointments and enter required information in the computer system in an accurate and timely manner.
- Posts payments in the computer system and generates the a Communicates in an effective and professional manner with Physicians, Care Management, ancillary departments, nursing units, physicians' office staff, insurance companies, as well as patients and their families (all Patient Access customers). Completes thorough and accurate documentation and appropriate patient receipts.
- Check/Out Front Desk Performs other duties as assigned.
- Orthopedic Gastroenterology Radiology- Per Diem Float
- Facilitated patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
- Managed insurance verification procedures to expedite patient admissions and minimize billing discrepancies.
- Collaborated with medical staff to schedule appointments, improving patient flow and reducing wait times.
- Trained new employees on electronic health record systems, enhancing team efficiency and knowledge retention.
Front Desk Medical Receptionist
MD Care and Associates
San Diego, CA
01.2014 - 03.2019
- Patient check in/out
- schedule follow up appointments
- Utilized electronic health record (EHR) systems for accurate documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained a well-stocked reception area, creating a welcoming atmosphere for patients upon arrival.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Completed clerical duties and tasks for clinic administration.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected Co-Pays
- Used Epic
Education
High School Diploma -
High School Diploma -
Gompers Secondary School
San Diego Ca06-2003
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Scheduling diagnostic procedures
Timeline
Patient Access Representative
Radys Children Hospital
04.2019 - 01.2026
Front Desk Medical Receptionist
MD Care and Associates
01.2014 - 03.2019
High School Diploma -
High School Diploma -
Gompers Secondary School