Patrice Scott
Oakland,CA
Summary
Dedicated Court Navigator with a proven track record in supporting justice-impacted individuals through reentry, housing stability, and self-sufficiency services. Expertise in client needs assessment, resource coordination, and meticulous case documentation ensures comprehensive support tailored to individual circumstances. Renowned for building trust-based relationships and collaborating effectively with interdisciplinary teams while managing high-volume caseloads with care and efficiency. Committed to promoting equity, trauma-informed care, and community empowerment as fundamental principles of service delivery.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Court Navigator/Case Manager
B.O.S.S./Superior Court of California Alameda County
Oakland, CA
01.2026 - Current
- Provided crisis intervention strategies to address immediate client challenges pre-release for 75% caseload effectively.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Collaborated with multidisciplinary teams within court system to address client needs and formulate tailored support strategies.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Intake Coordinator
B.O.S.S.
Oakland, CA
07.2025 - 12.2025
- Coordinated intake processes to ensure timely and accurate data collection.
- Streamlined management of high-volume caseloads, ensuring thorough oversight and precision at every stage of case development.
- Monitored compliance with organizational policies and regulations during the intake process.
- Collaborated with administrative staff to manage appointment schedules effectively, reducing wait times and optimizing resource use.
- Implemented workflow improvements to streamline intake procedures and reduce processing time.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased weekly intakes over 65% within 30-days.
Cosmetology Instructor
Moler Barber and Cosmetology College
Oakland, CA
03.2024 - 06.2025
- Developed engaging lesson plans that incorporated industry trends, resulting in a dynamic learning environment.
- Ensured compliance with state regulations governing cosmetology instruction while maintaining a safe, clean learning environment at all times.
- Evaluated individual student progress by conducting regular assessments and providing constructive feedback.
- Regularly collaborated with colleagues to share best practices or identify areas for curriculum enhancement, ensuring a top-quality educational experience for students.
- Developed instructional handouts, texts, audiovisual aids and other materials to facilitate learning.
- Kept updated with developments in subject area curriculum, technical, and career trends and teaching resources and methods.
- Deployed technology and current research in instruction and monitored students' progress in use of online learning materials and technology.
- Planned both theory and practical lessons for 35 students.
Salon Manager
NAZA Beauty
San Francisco, CA
11.2020 - 12.2023
- Managed staffing, client relations, and resource allocation to optimize operational efficiency and enhance customer satisfaction for a $1M startup.
- Established and maintained vendor partnerships while managing product inventory to achieve cost-effective supply solutions.
- Tracked and analyzed KPIs and SOPs, pinpointing areas for enhancement and facilitating necessary adjustments.
- Monitored and analyzed regulatory and safety compliance standards to ensure optimal safety for both employees and clients.
- Conducted performance evaluations, providing constructive feedback to enhance team effectiveness.
- Managed scheduling and appointment systems to maximize productivity and minimize wait times for clients.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
Salon Owner
Bodied and Browed
Vallejo
01.2022 - 01.2023
- Formulated standard operating procedures aimed at enhancing workflow efficiency and ensuring compliance with Department of Environmental Health.
- Developed and executed financial analysis and budgeting strategies aimed at enhancing profitability.
- Negotiated beneficial agreements with vendors to strengthen supply chain efficiency and ensure reliable product availability.
- Formulated and executed strategic marketing initiatives to boost brand visibility and foster customer engagement.
- Executed comprehensive budgeting, forecasting, and expense management initiatives to drive improved financial outcomes.
- Cultivated strong customer relationships by consistently meeting and exceeding expectations for product and service quality.
- Evaluated operational practices and enforced hygiene standards through regular inspections and targeted process improvements.
- Executed comprehensive market research to identify and analyze top 30 industry trends geographically.
Team Lead – Chief Style Boss
Blo Blow Dry Bar
San Francisco, Ca
09.2016 - 02.2019
- Facilitated training and mentorship for a team of 20-35 stylists to maintain excellence in service delivery.
- Cultivated vendor partnerships and managed product inventory to maintain cost efficiency and quality standards.
- Oversaw scheduling and inventory processes while developing client service strategies to effectively meet operational demand.
- Monitored and documented daily metrics for salon operations, equipping salon owner with valuable information on team performance and customer feedback.
- Implemented quality control measures to ensure adherence to organizational standards and compliance.
- Facilitated regular team meetings to align objectives and foster a culture of continuous improvement.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Education
Master of Science - Law
Golden Gate University
San Francisco, CA03.2027
Bachelor of Science - Business
University of Phoenix
Phoenix, AZ08.2024
Skills
- Operations oversight
- Client Relations & Customer Service
- Strategic planning
- Prioritization and scheduling
- Training and development
- Troubleshooting skills
- Skilled in MS Office applications
- Document preparation
- Calendar management
- Research and data collection
- Legal compliance
- Multitasking
- Database research
- Policy research
- Analytical decision-making
Accomplishments
- Successfully completed over 400 intakes in 6 months as an Intake Coordinator.
- Managing roughly 100 clients as a Court Navigator/Case Manager.
Certification
- Cosmetology License - [November 2011-Present]
Timeline
Court Navigator/Case Manager
B.O.S.S./Superior Court of California Alameda County
01.2026 - Current
Intake Coordinator
B.O.S.S.
07.2025 - 12.2025
Cosmetology Instructor
Moler Barber and Cosmetology College
03.2024 - 06.2025
Salon Owner
Bodied and Browed
01.2022 - 01.2023
Salon Manager
NAZA Beauty
11.2020 - 12.2023
Team Lead – Chief Style Boss
Blo Blow Dry Bar
09.2016 - 02.2019
Master of Science - Law
Golden Gate University
Bachelor of Science - Business
University of Phoenix
Awards
- Dean’s List Recipient, 01/01/24 - 06/30/24