Patrice Pennycooke
Toronto,ON
Summary
Empathetic Youth Worker passionate about providing meaningful support and services to clients. Excellent communicator bringing 10 years of comprehensive experience developing and implementing core programs to meet needs for self-development, homelessness and drug and alcohol abuse. Creative and understanding professional commended for modeling and teaching life skills and promoting diversity by exposing clients to multicultural experiences.
Overview
21
21
years of professional experience
Work History
Youth Worker
City of Toronto, Parks and Recreation
04.1998 - 09.2019
- Developed and delivered educational workshops to support youth in understanding and navigating real-world experiences.
- Facilitated youth development and leadership programs for young people from diverse backgrounds.
- Supervised youth in residential and community-based programs to minimize risks and offer support.
- Assisted in identifying and reducing barriers to youth engagement and development.
- Contributed to development of individualized plans to support youth goal achievement.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Developed and maintained relationships with community organizations and agencies.
- Assisted in conducting needs assessments to identify key areas of service needs.
Customer Service Representative
Gemma Communications
02.2007 - 12.2012
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Trained new personnel regarding company operations, policies and services.
- Identified and resolved discrepancies and errors in customer accounts.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Implemented and developed customer service training processes.
Education
High School Diploma -
Marc Garneau Collegiate Institute
Toronto, ON06.1999
Skills
- Special needs understanding
- Crisis response expertise
- Program Planning
- Youth supervision
- Conflict de-escalation
Timeline
Customer Service Representative
Gemma Communications
02.2007 - 12.2012
Youth Worker
City of Toronto, Parks and Recreation
04.1998 - 09.2019
High School Diploma -
Marc Garneau Collegiate Institute
Similar Profiles
Kara DuarteKara Duarte
Children's Program Instructor at City Of Toronto, Parks And RecreationChildren's Program Instructor at City Of Toronto, Parks And Recreation
Stanley WattsStanley Watts
Hockey Instructor at City of Toronto, Parks and RecreationHockey Instructor at City of Toronto, Parks and Recreation
Bradley AmponsemBradley Amponsem
Older Adult Program Coordinator at City Of Toronto, Parks And RecreationOlder Adult Program Coordinator at City Of Toronto, Parks And Recreation