Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Patrice Fugah

Abbotsford

Summary

Experienced Program Manager skilled in resource and operations management across different departments within my organization. Provides effective leadership and problem-solving skills dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to provide high quality services to populations served and their families and natural supports in line with organizational values, vision and mandate

Overview

28
28
years of professional experience

Work History

Clinical Operations Manager

Fraser Health Authority
01.2023 - Current

Providing operational leadership for mental health and substance use rehabilitation and recovery clinicians embedded in mental health centres within the Fraser Health Region, Supporting role development and expansion for Clinical Practice Leads and Educators for Occupational Therapy, Disciplines Allied to Social Work (DASW) and Nursing with the MHSU Community Services in the Fraser Health region. Advancing the reach of the FH Family Support Services by working with stakeholders and Communications Department within FH to create community awareness of the availability of the service and also recruiting members for the Regional Family Advisory Community who supports FH MHSU in deepening the delivery of client and family centred care.

Provide oversight for contracts with 11 Club Houses and 6 specialized contracted service providers to support recovery oriented services for MHSU clients

Program Manager

Vancouver Coastal Health, Richmond Community Mental Health and Substance Use Services, Outpatient Rehab Clinics
10.2021 - 01.2023
  • Programs in Portfolio are:

Early Intervention in Psychosis Team, (built program from conceptualization to implementation)

Older Adult Mental Health Team,

Geriatric Assessment Program,

MHSU Central Intake,

Concurrent Disorders Counseling Team,

MHSU OPD,

Richmond Short Term Assessment and Treatment Team (RSTAT),

Hand Therapy Clinic and Outpatients Rehab Services

  • Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
  • Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
  • Addressed and resolved operational concerns by working with team members and directors.

Program Manager

Vancouver Coastal Health, Richmond Hospital
09.2019 - 10.2021
  • Programs in Portfolio were:

Acute Care for the Elderly

Acute Medicine and Stroke Unit,

Occupational Therapy and Social Work teams

LPN and PCA Float and Casual Pools,

  • Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
  • Collaborated with families and community partners to facilitate prompt and safe discharges from hospital
  • Providing leadership for 168 staff
  • Maintained viable float and casual pools of LPNs and PCAs to meet hospital wide demands.

Head Nurse, Mental Health Services

Vancouver Coastal Health, Richmond Hospital
09.2016 - 03.2019
  • Team Leader for Richmond MHSU OPD and Richmond Short Term Assessment and Treatment Team
  • Supported safe, effective and quality care delivery to patients/clients and their families
  • Supported physicians and interdisciplinary team in accessing community resources for patients and their supports, and, facilitated family engagement processes to support working in partnership values
  • Provided leadership for team of nurses and allied staff to meet service delivery mandates.
  • Provided supervision for 68

Experienced Resource Nurse

Vancouver Coastal Health, Inpatient MHSU Services VGH and UBCH
04.2016 - 09.2016
  • Reporting to Patient Services Manager, role involved working as part of team supporting mental health units with coaching, mentoring and supervising of junior staff and student nurses on placement
  • Providing clinical consultation and expertise to teams in designated inpatient areas within Vancouver General and UBC Hospitals.
  • Proved successful working within tight deadlines and fast-paced atmosphere

Clinical Coordinator

Vancouver Coastal Health, Tertiary Mental Health Unit
11.2014 - 04.2016
  • Reporting to Program Manager, the role involved coordinating client care activities and needs to meet service mandates
  • Provided leadership for interdisciplinary team of nurses, allied and support staff
  • Provided leadership for initiating and sustaining family and client engagement activities to support client transition and discharge processes.

Clinical Educator

Vancouver Coastal Health, Tertiary Mental Health
03.2013 - 11.2014
  • Reporting to Program Coordinator, role involved completing learning needs assessment for nursing staff and supporting access to relevant training and learning resources
  • Initiated reflection in practice processes for staff, and, medication self administration and management processes for clients
  • Supported with recruitment and retention processes for the program.

Accreditation and Quality Assurance Manager

National Health Insurance Authority
01.2012 - 02.2013
  • Reporting to Director of Quality Assuarance, role involved leading teams of surveyors on accreditation and quality inspection visits to healthcare facilities registered or seeking registration with the National Health Insurance scheme of Ghana
  • Contract surveyed 86 facilities, both public and private through out the ten regions of the Ghana.

Care Coordinator

Southern Health NHS Foundation Trust
01.2008 - 01.2012
  • Reporting to Program Lead, role involved implementing national strategy for sustaining engagement with difficult to engage clients with first episode psychosis
  • Developed comprehensive template for interdisciplinary reports for mental health act review tribunals for the team
  • Developed template for triaging referrals to the team.

Mental Health Coordinator

U Turn Foundation
01.2007 - 01.2008
  • Reporting to Program Director, role involved working with adolescent males on probation for various offences and mandated to live in halfway houses as part of their rehabilitation program
  • Worked with probation and immigration officers to facilitate humane repatriation of some of the young persons to their countries of origin in a way that supports their mental health needs.

Care Coordinator

South London and Maudsley NHS Foundation Trust
06.2003 - 01.2007
  • Reporting to Program Lead, role involved assessing and coordinating care for young people (16-33) experiencing first onset psychosis
  • Took on team leader role for 9 months
  • Participated in Poster Presentation at the 2nd International Early Psychosis Intervention Conference in Vancouver, Canada in Oct.

Practice Teacher

Lambeth College
08.2001 - 06.2003
  • Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Developed lesson plans that incorporated mandated topics and included immersive activities for student engagement.
  • Monitored classrooms for safety and good behavior, offering students positive reinforcement to maintain discipline.

Staff Nurse

South London and Maudsley NHS Foundation
09.1995 - 08.2001
  • Reporting to Charge Nurses/Unit Supervisors, role involved assessment, planning, implementing and evaluating care for different patient groups across the health authority.

Education

Graduate Certificate - Complex Trauma Interventions

JUSTICE INSTITUTE of BRISTISH COLUMBIA
Vancouver, BC
09.2018

Master of Science - Clinical Studies and Education

UNIVERSITY OF BRIGHTON
2014

PGCE - Adult Education And Training

Greenwich University
Greenwich- London, UK
08.2001

Bachelor of Arts (Hons) - European Social Welfare Studies

BRUNEL UNIVERSITY
1995

Advanced Diploma - Nursing Studies, Mental Health

Kingston And St Georges University
London UK
08.1994

Skills

  • Budget Preparation
  • Time Management
  • Customer Service
  • Work Planning and Prioritization
  • Change Management
  • Team Leadership
  • Performance Monitoring
  • Critical Thinking
  • Employee Coaching and Motivation
  • Program Reviews
  • Program Leadership
  • Cultural Sensitivity

Additional Information

  • Licensure: , Practicing Registered Psychiatric Nurse registration with the British Columbia College of Nurses and Midwives (BCCNM)

Timeline

Clinical Operations Manager

Fraser Health Authority
01.2023 - Current

Program Manager

Vancouver Coastal Health, Richmond Community Mental Health and Substance Use Services, Outpatient Rehab Clinics
10.2021 - 01.2023

Program Manager

Vancouver Coastal Health, Richmond Hospital
09.2019 - 10.2021

Head Nurse, Mental Health Services

Vancouver Coastal Health, Richmond Hospital
09.2016 - 03.2019

Experienced Resource Nurse

Vancouver Coastal Health, Inpatient MHSU Services VGH and UBCH
04.2016 - 09.2016

Clinical Coordinator

Vancouver Coastal Health, Tertiary Mental Health Unit
11.2014 - 04.2016

Clinical Educator

Vancouver Coastal Health, Tertiary Mental Health
03.2013 - 11.2014

Accreditation and Quality Assurance Manager

National Health Insurance Authority
01.2012 - 02.2013

Care Coordinator

Southern Health NHS Foundation Trust
01.2008 - 01.2012

Mental Health Coordinator

U Turn Foundation
01.2007 - 01.2008

Care Coordinator

South London and Maudsley NHS Foundation Trust
06.2003 - 01.2007

Practice Teacher

Lambeth College
08.2001 - 06.2003

Staff Nurse

South London and Maudsley NHS Foundation
09.1995 - 08.2001

Graduate Certificate - Complex Trauma Interventions

JUSTICE INSTITUTE of BRISTISH COLUMBIA

Master of Science - Clinical Studies and Education

UNIVERSITY OF BRIGHTON

PGCE - Adult Education And Training

Greenwich University

Bachelor of Arts (Hons) - European Social Welfare Studies

BRUNEL UNIVERSITY

Advanced Diploma - Nursing Studies, Mental Health

Kingston And St Georges University
Patrice Fugah