PATRICE ENNEW
Peterborough,On
Summary
Extensive Experience in Customer Service Management Experience with all aspects of Staff Management, hiring, training, payroll Experience working within Budgetary directives, Inventory control in online systems Daily business reporting, reconciling cash and sales, bank deposits, invoicing
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
21
21
years of professional experience
Work History
Operations Manager
COMPASS GROUP CANADA
08.2014 - Current
- Oversee Operating costs in a large volume, unionized account with 125 associates. Responsible for Health and Safety and all Human Resources functions, recruiting, personal files, payroll and performance management. Maintained postings for unionized positions, along with the schedules for unionized and non-unionized personnel.
- Food Services and Catering Manager – All aspects of running a Unit, instilling premium customer service skills with staff, ordering and inventory adhering to budget, H&S, planning, organizing and executing catering events.
Food Service Supervisor
ARAMARK CANADA LTD.
04.2012 - 08.2014
- Supervise all aspects of Food Service operation, kitchen procedures, Front of House procedures, balance cash, bank deposits, health and safety.
Customer Service Supervisor
COMPASS GROUP CANADA
08.2004 - 04.2012
- Supervise 40 associates to provide great customer service, manage voids, daily cash balancing and bank deposits, catering services.
- Cook – prepare daily menus according to recipe, homemade soups and catering orders, serving on the line, maintain HACCP logs, assist with menu planning and ordering.
Education
Small Business Accounting Certificate - undefined
Fleming College
Canadian Human Resources Management - undefined
Hudson’s Bay Company
Ontario Secondary School Diploma - undefined
01.1989
Skills
- Led teams in identifying and solving complex problems to drive success Oversaw customer service initiatives to elevate client experiences Championed operational improvements to enhance overall efficiency Facilitated strategic decision-making processes to align with organizational goals Directed planning and implementation efforts to ensure project alignment with business objectives
Languages
English
Professional Working
Seminars / Courses
- J.H.S.C Certification
- Advanced Food Safety
- Constructive Discipline
- Occupational Health and Safety
- W.H.M.I.S.
- First Aid with CPR level A
Timeline
Operations Manager
COMPASS GROUP CANADA
08.2014 - Current
Food Service Supervisor
ARAMARK CANADA LTD.
04.2012 - 08.2014
Customer Service Supervisor
COMPASS GROUP CANADA
08.2004 - 04.2012
Small Business Accounting Certificate - undefined
Fleming College
Canadian Human Resources Management - undefined
Hudson’s Bay Company