Patra Johnson
Sacramento
Overview
9
9
years of professional experience
Work History
Collector 1
First US Community Credit Union
05.2024 - Current
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Streamlined debt collection processes for increased efficiency in the workplace.
- Maintained high volume of calls and met demands of busy and productive group.
- Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
- Developed strong relationships with clients, fostering trust and facilitating successful account resolutions.
- Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.
Item Processor
Golden One Credit Union
12.2023 - 05.2024
- Managed all incoming monetary forms of payments, ensuring accurate and timely processing
- Filed past deposited checks and provided members with information on available balances and any holds placed on accounts
- Electronically posted payments to accounts and managed the processing of returned or rejected items
- Maintained a high level of accuracy and attention to detail in handling financial transactions
- Collaborated with team members to streamline processes and improve efficiency in the item processing department
- Navigated complex client issues involving multiple parties with diplomacy and professionalism, resulting in satisfactory resolutions for all involved.
- Collaborated with team members to ensure seamless execution of daily item processing operations, resulting in improved productivity.
- Collected and documented cash, checks and Type transactions.
- Kept up-to-date on industry best practices related to item processing, incorporating this knowledge into daily work processes for optimal results.
- Processed deposits daily to safeguard funds.
Senior Contact Center Representative
Travis Credit Union
04.2022 - 12.2023
- Handled confidential calls and member escalation calls, demonstrating excellent customer service skills
- Assisted customers with a variety of banking issues and processed account-to-account transactions and transfers
- Managed a high volume of calls in a fast-paced inbound call center environment, showcasing strong multitasking abilities
- Navigated through multiple systems simultaneously to access and update customer information accurately
- Received recognition for maintaining a high level of service and professionalism while resolving customer inquiries
Insurance Agent
GEICO
10.2018 - 08.2022
- Assist customers by going over their current auto policies
- Discuss coverages and assure customers accurately understand their policy coverage
- Handle payments and other inquiries
Order Service Representative
QVC Call Center
12.2015 - 10.2018
- Assist customers over the phone by placing orders and handling policy requests
- Answer any questions customers may have about their account, current packages, and past orders
Education
High school diploma -
Landstown High School
Virginia Beach, VA01.2014
Skills
- Safety procedures
- Call center experience
- Assertiveness
- Customer research
- Repayment plan structuring
- Account analysis
- Skip tracing
- Proficiency in software
- Payment schedules
- Collections processing
Timeline
Collector 1
First US Community Credit Union
05.2024 - Current
Item Processor
Golden One Credit Union
12.2023 - 05.2024
Senior Contact Center Representative
Travis Credit Union
04.2022 - 12.2023
Insurance Agent
GEICO
10.2018 - 08.2022
Order Service Representative
QVC Call Center
12.2015 - 10.2018
High school diploma -
Landstown High School
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