Patience Umubyeyi
Gatineau,Canada
Summary
Hi, I'm a friendly dental assistant with training from Stratford Career Institute, plus practical experience at Dentiste Du Plateau and Bank Street Dentistry. I enjoy helping out with chairside tasks, keeping things clean and safe, and making sure patients feel relaxed. My background in customer service means I'm all about great patient care!
Overview
13
13
years of professional experience
1
1
Certification
Work History
Dental Assistant-Part time
Dentiste Du Plateau
Gatineau, Canada
11.2025 - Current
- Provided chairside assistance to the dentist during dental procedures, including instrument passing and anticipating needs.
- Prepared patients for examinations, ensuring their comfort and updating their medical histories.
- Maintained infection control and sterilization protocols for instruments, equipment, and treatment rooms, adhering to safety standards.
- Executed preventive care procedures, including polishing coronal parts of teeth and applying fluoride and sealants, to enhance patient oral health.
- Instructed patients on effective oral hygiene practices and detailed post-operative care instructions to promote recovery and prevent complications.
- Coordinated administrative and clerical tasks, such as scheduling appointments, maintaining patient records, and ordering supplies, to ensure smooth clinic operations.
Dental Assistant Trainee/Stagiaire
Dentiste Du Plateau
Gatineau, Canada
08.2025 - 10.2025
- Welcomed patients and guided them to examination rooms, ensuring comfort and readiness for treatment.
- Provided chair-side assistance during dental procedures, passing instruments to the dentist and managing suction devices to enhance workflow.
- Assisted the dentist during examinations by retracting patients' cheeks and tongues for better visibility.
- Sterilized instruments following established guidelines and protocols, ensuring compliance with health standards.
- Sanitized equipment, cleaned treatment rooms, and restocked supplies after each patient's treatment to uphold cleanliness and readiness for subsequent patients.
- Ensured adherence to infection control policies and procedures to maintain patient safety.
- Organized dental instruments and equipment for various procedures, contributing to efficient treatment delivery.
Customer Service Agent
RwandAir
Rwanda, Rwanda
03.2020 - 08.2023
- Welcomed and assisted clients with airfare queries, guiding them to optimal travel options.
- Answered customer calls and facilitated telephone sales, ensuring a smooth purchasing process.
- Issued tickets for travel arrangements.
- Assisted pre-boarding passengers, provided flight timing information, and clarified baggage queries.
Marketing and Sales Executive
RwandAir
Rwanda, Rwanda
11.2015 - 02.2020
Sales and ticketing Agent
RwandAir
Rwanda, Rwanda
01.2013 - 10.2015
Dental Assistant- Trainee/Stagiaire
Bank Street Dentistry
Ottawa, Canada
10.2025
- Assisted dentists and hygienists by providing chairside support, including timely instrument transfer and effective oral evacuation with High Volume Evacuator.
- Facilitated patient care by welcoming patients, collecting medical histories, and accurately recording vital signs.
- Maintained safe clinical environment through thorough instrument sterilization, treatment room disinfection, and preparation of procedural equipment.
Education
Dental Assistant -
Stratford Career Institute
Montreal09-2025
Bachelor of Arts - Tourism And Hospitality
University of Tourism, Technology and Business Studies (UTB)
Kigali, Rwanda12-2015
Skills
- Equipment sterilization
- Infection control proficiency
- Treatment preparation
- Procedure preparation
- Room breakdown
- Radiography techniques
- Attention to Detail
- Effective communication
Certification
HARP Certificate
First Aid CPR, Foundation des maladies du Coeur et de l'AVC du Canada, 09/25
First Aid CPR, Foundation des maladies du Coeur et de l'AVC du Canada, 09/25
Languages
Fluent, Advanced
Timeline
Dental Assistant-Part time
Dentiste Du Plateau
11.2025 - Current
Dental Assistant- Trainee/Stagiaire
Bank Street Dentistry
10.2025
Dental Assistant Trainee/Stagiaire
Dentiste Du Plateau
08.2025 - 10.2025
Customer Service Agent
RwandAir
03.2020 - 08.2023
Marketing and Sales Executive
RwandAir
11.2015 - 02.2020
Sales and ticketing Agent
RwandAir
01.2013 - 10.2015
Dental Assistant -
Stratford Career Institute
Bachelor of Arts - Tourism And Hospitality
University of Tourism, Technology and Business Studies (UTB)