Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Patience Umubyeyi

Gatineau,Canada

Summary

Hi, I'm a friendly dental assistant with training from Stratford Career Institute, plus practical experience at Dentiste Du Plateau and Bank Street Dentistry. I enjoy helping out with chairside tasks, keeping things clean and safe, and making sure patients feel relaxed. My background in customer service means I'm all about great patient care!

Overview

13
13
years of professional experience
1
1
Certification

Work History

Dental Assistant-Part time

Dentiste Du Plateau
Gatineau, Canada
11.2025 - Current
  • Provided chairside assistance to the dentist during dental procedures, including instrument passing and anticipating needs.
  • Prepared patients for examinations, ensuring their comfort and updating their medical histories.
  • Maintained infection control and sterilization protocols for instruments, equipment, and treatment rooms, adhering to safety standards.
  • Executed preventive care procedures, including polishing coronal parts of teeth and applying fluoride and sealants, to enhance patient oral health.
  • Instructed patients on effective oral hygiene practices and detailed post-operative care instructions to promote recovery and prevent complications.
  • Coordinated administrative and clerical tasks, such as scheduling appointments, maintaining patient records, and ordering supplies, to ensure smooth clinic operations.

Dental Assistant Trainee/Stagiaire

Dentiste Du Plateau
Gatineau, Canada
08.2025 - 10.2025
  • Welcomed patients and guided them to examination rooms, ensuring comfort and readiness for treatment.
  • Provided chair-side assistance during dental procedures, passing instruments to the dentist and managing suction devices to enhance workflow.
  • Assisted the dentist during examinations by retracting patients' cheeks and tongues for better visibility.
  • Sterilized instruments following established guidelines and protocols, ensuring compliance with health standards.
  • Sanitized equipment, cleaned treatment rooms, and restocked supplies after each patient's treatment to uphold cleanliness and readiness for subsequent patients.
  • Ensured adherence to infection control policies and procedures to maintain patient safety.
  • Organized dental instruments and equipment for various procedures, contributing to efficient treatment delivery.

Customer Service Agent

RwandAir
Rwanda, Rwanda
03.2020 - 08.2023
  • Welcomed and assisted clients with airfare queries, guiding them to optimal travel options.
  • Answered customer calls and facilitated telephone sales, ensuring a smooth purchasing process.
  • Issued tickets for travel arrangements.
  • Assisted pre-boarding passengers, provided flight timing information, and clarified baggage queries.

Marketing and Sales Executive

RwandAir
Rwanda, Rwanda
11.2015 - 02.2020

Sales and ticketing Agent

RwandAir
Rwanda, Rwanda
01.2013 - 10.2015

Dental Assistant- Trainee/Stagiaire

Bank Street Dentistry
Ottawa, Canada
10.2025
  • Assisted dentists and hygienists by providing chairside support, including timely instrument transfer and effective oral evacuation with High Volume Evacuator.
  • Facilitated patient care by welcoming patients, collecting medical histories, and accurately recording vital signs.
  • Maintained safe clinical environment through thorough instrument sterilization, treatment room disinfection, and preparation of procedural equipment.

Education

Dental Assistant -

Stratford Career Institute
Montreal
09-2025

Bachelor of Arts - Tourism And Hospitality

University of Tourism, Technology and Business Studies (UTB)
Kigali, Rwanda
12-2015

Skills

  • Equipment sterilization
  • Infection control proficiency
  • Treatment preparation
  • Procedure preparation
  • Room breakdown
  • Radiography techniques
  • Attention to Detail
  • Effective communication

Certification

HARP Certificate

First Aid CPR, Foundation des maladies du Coeur et de l'AVC du Canada, 09/25

Languages

Fluent, Advanced

Timeline

Dental Assistant-Part time

Dentiste Du Plateau
11.2025 - Current

Dental Assistant- Trainee/Stagiaire

Bank Street Dentistry
10.2025

Dental Assistant Trainee/Stagiaire

Dentiste Du Plateau
08.2025 - 10.2025

Customer Service Agent

RwandAir
03.2020 - 08.2023

Marketing and Sales Executive

RwandAir
11.2015 - 02.2020

Sales and ticketing Agent

RwandAir
01.2013 - 10.2015

Dental Assistant -

Stratford Career Institute

Bachelor of Arts - Tourism And Hospitality

University of Tourism, Technology and Business Studies (UTB)
Patience Umubyeyi