PATIENCE OYANNA
Markham,ON
Summary
Resourceful Project Manager with 5 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Project Manager
Sprint Lab Digital
06.2021 - Current
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Provided detailed project status updates to stakeholders and executive management.
- Identified plans and resources required to meet project goals and objectives.
- Developed and implemented strategic project plans to meet business objectives.
- Negotiated and managed third-party contracts related to project deliverables.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Reported regularly to managers on project budget, progress and technical problems.
- Developed and implemented project plans and budgets to ensure successful execution.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Facilitated workshops to collect project requirements and user feedback.
Customer Service Representative
MJR Capital Services
05.2019 - 06.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
Associate Project Manager
Noubug Source Technologies
Abuja, Abuja, Nigeria
09.2016 - 05.2019
- Developed and maintained project documentation for reliable records.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Generated weekly and monthly status reports for helpful progress tracking.
- Partnered with project team members to identify and quickly address problems.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Documented project progress to fulfill project requirements and establish traceability.
- Updated customers and senior leaders on progress and roadblocks.
- Planned, monitored and analyzed project costs to meet financial goals.
- Identified and resolved risks to minimize project disruption.
- Devised and implemented attainable schedules, timelines and milestones for on-track projects.
- Negotiated contracts and agreements with vendors for constructive supplier relations.
- Led team meetings to assess project progress and plan appropriately to meet delivery targets.
- Monitored project progress, identified risks and took corrective action as needed.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Facilitated workshops to collect project requirements and user feedback.
- Reported regularly to managers on project budget, progress and technical problems.
- Maintained open communication by presenting regular updates on project status to customers.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Bachelor of Science - Environmental Studies
University of Benin
Benin City, Nigeria06.2012
Skills
- Safety Protocols
- Systems Installation, Configuration and Upgrading
- Processes and Procedures
- Budget Administration
- Project Development
- Project Records
- Workforce Scheduling
- Contract Management
- Microsoft Office Suite Expertise
- Managing Multiple Projects
- Functional and Business Requirements
- Project Management
- Presentations
- Client Relations
- Project Scope Analysis
- Agile Methodology
- Performance Improvement
- Conflict Management
- Budgeting and Forecasting
- Cross-Functional Collaboration
- Requirements Elicitation
- Project Deadlines
- Project Planning
- Contract Negotiation Expertise
Certification
- Certified Scrum Product Owner, Scrum Alliance - 2022-2024
- Design thinking Practitioner , IBM - 2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
Project Manager
Sprint Lab Digital
06.2021 - Current
Customer Service Representative
MJR Capital Services
05.2019 - 06.2021
Associate Project Manager
Noubug Source Technologies
09.2016 - 05.2019
Bachelor of Science - Environmental Studies
University of Benin
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