Diploma - Counseling Skills & Social Human Services
Maritime Business College
Lower Sackville, NS09.2023
Adrianna Macpherson
Halifax,NS
Summary
Experienced counsellor with a proven track record at Bryony House, adept in advanced empathy and needs assessment. Excels in creating supportive environments and implementing person-centered approaches. Demonstrates strong advocacy, communication skills, and leadership. Since entering the field as a Support Counselor in March 2023 I have developed a diverse background helping clients with cognitive disabilities, addicitons, mental health, trauma, and those fleeing IPV overcome personal challenges and cope with triggering situations. Focused on facilitating exploration of needs for clients and developing program plans that build resiliency, empowerment well being. Current student member of the CPCA and the CACCF, and on track to be licensed as a Registered Professional Counselor with the CPCA August 1st, 2024.
Education
Certificate - Entrepreneurship Education & Development
CEED
Halifax, NS04.2021
Skills
- Understanding of mental health disorders & symptoms
- Strong boundaries, empathy and ability to contain composure even during crisis situations
- Individualized counseling & treatment planning
- Observational and listening skills
- In depth planning and organization
- Strong comprehension on family dynamics, generation trauma & abuse
- Strong advocacy and communication skills
- Implementation of best counseling practices & ethical standards
- Adaptable therapeutic baseline of a Person-centered, Trauma-informed, Motivational interviewing & Strengths based approach
- Public speaking and problem solving
Timeline
Women's Counsellor PT
Bryony House
10.2023 - Current
Residential Support Worker - Men's Shelter
The Salvation Army Center Of Hope Shelter
02.2023 - 06.2023
Disability Counsellor -PT
New Vision Special Care Homes
02.2023 - 05.2023
Department Manager (Plumbing & Kitchens)
Kent Building Supplies
01.2022 - 05.2022
Shift Manager
Hollister Co.
09.2019 - 03.2020
Diploma - Counseling Skills & Social Human Services
Maritime Business College
Certificate - Entrepreneurship Education & Development
CEED
Work History
Women's Counsellor PT
Bryony House
10.2023 - Current
- Maintained confidentiality of records relating to clients' treatment, and case-log writing.
- Answer 24/7 distress line (phone, text and email), fill out distress forms, intake evaluations, mental health distress assessments, secondary intakes, CPS risk assessments & referrals for women and children fleeing high risk domestic violence.
- Guided clients in developing skills and strategies for dealing with problems and setting boundaries.
- Engaged clients in conversation to determine feelings and apprehensions, as well as make safety and well-being assessments.
- Developed individualized action plans for clients to incorporate short-term goals.
- Developed and expanded the referral system of service providers to assist clients in attaining services.
- Supported clients dealing with mental health and emotional adversity while creating a safe supportive environment for clients.
- Skilled at working independently and collaboratively in a team environment, while being self-motivated.
- Supported the daily needs for the Household Coordinator as well as support Outreach and Housing support worker during 280 hour student placement to bring resources and execute advocacy to provide high barrier items to the clients of bryony house.
- Provided volunteer outreach education services through public speaking for students and professionals within the field on of behalf of Bryony House.
Residential Support Worker - Men's Shelter
The Salvation Army Center Of Hope Shelter
02.2023 - 06.2023
- Recognized and reported abnormalities or changes in health status to manager.
- Supervised 50 residents within facility, and assisted them when needed.
- Provided counselling support and crisis intervention services when needed to residents.
- Monitored client medications and adherence to individual treatment plans.
- Maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Conducted resident checks during day and overnight hours on regular schedule to check health and safety status.
Disability Counsellor -PT
New Vision Special Care Homes
02.2023 - 05.2023
- Offered supportive counselling for clients with severe mental health conditions with home, including crisis de-escalation, and suicide intervention for two level 4 clients in the home.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Monitored clients, administered medications, and tracked behaviors to ensure wellness of clients.
- Enhanced client well-being my creating outings and opportunities within the community for social and personal development.
- Enhanced client progress by utilizing evidence-based counseling techniques and individualized treatment plans.
- Facilitated group therapy sessions for increased social support and skill-building opportunities.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
Department Manager (Plumbing & Kitchens)
Kent Building Supplies
01.2022 - 05.2022
- Facilitated department meetings with 12 associates for safety, progress, and production reports.
- Implemented mentoring & reward programs to promote positive customer feedback and employee engagement within the department.
- Inventory management for over 500k worth of inventory (Filling, stocking, organizing, and assessing needs)
- Facilitate shipping and pick up orders for customers from in-store other store locations.
- Created and enforced department procedures, and standards to establish productivity and quality of service.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction. (12 employees to oversee)
- Evaluated employee performance and conveyed constructive feedback and mentoring to improve interpersonal and effeciency skills.
- Review and implement schedule changes as necessary to meet associate needs, as well as department objectives.
Shift Manager
Hollister Co.
09.2019 - 03.2020
- Monitored 5-12 associates throughout each assigned shift and professionally managed any challenges, maintaining optimal store performance.
- Oversaw store operations by counting cash drawers, and safe deposits, theft prevention, and providing leadership to associates.
- Trained new associates on cash register operations; conducted customer transactions, making price adjustments & refunds.
- Coached employees and trained them on methods for handling various aspects of sales, complicated issues, and online purchase orders.
- Created daily financial reports and documentation for review by the store & district manager, and maintained an average conversion rate of 19% while supervising vs 7-10% average when not on shift.
- Promoted a positive work environment through open communication and constructive feedback.
Additional Information
First Aid (Saint John Ambulance Level-C)
ASIST (Applied Suicide Intervention Skills Training)
WHIMIS
Fire safety
Naloxone Administration
Critical Incident Stress Management (CISM Lvl I)
Trauma-Informed NVCI (Non-Violent Crisis Intervention)
Medication Awareness & Administration
Occupational Health & Safety
Food Handlers Safety Training
Confined Space & Fall Arrest
IPSRT - Interpersonal & Social Rhythm Therapy
Overview
5
5
years of professional experience
Workshops
Manipulation Awareness
Individual Program Planning
Diffusing Hostilities
Death Notification
Infectious Disease
Connecting to Healing - Decolonized Trauma-Informed Practice
Personal Care
Leadership Effectiveness Lvl I & II
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