Summary
Overview
Work History
Education
Timeline
Generic

Patience Dania-lawrence

Toronto,ON

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Dedicated with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities. Expertise in mathematics and finance-related initiatives. Successful in coordinating and executing meetings, travel, and special events. Motivated with 10 years of experience offering office support in Administrative industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.

Overview

2
2
years of professional experience

Work History

Administrative Officer

United Medical Services
09.2021 - 11.2023
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Performed data entry tasks including entering financial transactions into the company's accounting system.
  • Prepared and prioritized calendars and correspondence.
  • Monitored office inventory to maintain supply levels.
  • Scheduled appointments, meetings and events for management staff.
  • Utilized editing programs to proofread content for typo-free emails, memos and documentation.
  • Assisted in the preparation of budgets by collecting data and inputting information into spreadsheets.
  • Organized and maintained filing systems for confidential documents, correspondence, and reports.
  • Monitored office services mailbox for business support needs and requests.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Compiled daily activity logs and updated records with pertinent information on a regular basis.
  • Conducted staff performance evaluations to monitor progress and individual skills.
  • Answered phones and routed voicemails to respective employees.
  • Assisted in compiling monthly expense reports.
  • Encouraged and improved cross-department internal communication.
  • Offered reception coverage to relieve staff during absences or breaks.
  • Scheduled service and changed and ordered toner to keep printers and copiers functioning.
  • Ensured compliance with all organizational policies and procedures relating to administrative operations.
  • Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.

Customer Service Representative

Koinkonia Ventures Limited
London, ON
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Supported sales team members to drive growth and development.
  • Updated system with order specifics and customer details, preferences and billing information.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Updated databases with new and modified customer data.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Excelled in exceeding daily credit card application goals.

Education

High School Diploma -

Seneca College of Applied Arts And Technology
North York, ON
05-2023

Bachelor of Arts - Education

University of Llorin
Kwara State
07-2017

Bachelor of Arts - Management

University of Calabar
Crossriver,Nigeria
07-1998

Timeline

Administrative Officer

United Medical Services
09.2021 - 11.2023

Customer Service Representative

Koinkonia Ventures Limited

High School Diploma -

Seneca College of Applied Arts And Technology

Bachelor of Arts - Education

University of Llorin

Bachelor of Arts - Management

University of Calabar
Patience Dania-lawrence