Patience Apau
Bronx,NY
Summary
Delivered consistent, high-quality customer service by handling client inquiries, bookings, complaints, and follow-ups across multiple channels while maintaining strong attention to detail. Successfully managed high volumes of requests and appointments in fast-paced environments, ensuring customer satisfaction and timely resolution of issues. Contributed to smooth business operations through effective communication, scheduling, and coordination, while supporting brand growth and customer engagement through professional client interactions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Personal Assistant
Fella Makafui Brand
Accra, Ghana
01.2019 - 12.2019
- Managed and monetized the personal brand of a prominent actress, including strategic planning to enhance brand visibility and revenue.
- Managed and responded to all incoming email correspondence on behalf of the brand or manager, ensuring timely and professional communication.
- Organized and scheduled meetings, including calendar management and logistical arrangements, ensuring efficient coordination.
- Took detailed notes during meetings and prepared comprehensive minutes for future reference and follow-up.
- Conducted research and prepared reports or briefing documents based on the manager’s needs, supporting informed decision-making.
- Handled phone calls and acted as the first point of contact, providing excellent communication and problem resolution.
- Prepared internal and external communications, such as announcements, letters, or presentations, ensuring the messaging aligned with the brand and manager’s goals.
FOUNDER AND CEO
Pattie’s Glam
Accra, Ghana
05.2020 - Current
- Managed and monetized the personal brand of a prominent actress, including strategic planning to enhance brand visibility and revenue.
- Managed and responded to all incoming email correspondence on behalf of the brand or manager, ensuring timely and professional communication.
- Organized and scheduled meetings, including calendar management and logistical arrangements, ensuring efficient coordination.
- Took detailed notes during meetings and prepared comprehensive minutes for future reference and follow-up.
- Conducted research and prepared reports or briefing documents based on the manager’s needs, supporting informed decision-making.
- Handled phone calls and acted as the first point of contact, providing excellent communication and problem resolution.
- Prepared internal and external communications, such as announcements, letters, or presentations, ensuring the messaging aligned with the brand and manager’s goals.
FOUNDER AND CEO
Sankofa Beauty Organics Ltd
Accra, Ghana
02.2020 - Current
- Managed production, packaging, and quality control of hair care products to meet brand and industry standards.
- Handled customer inquiries, product recommendations, order processing, and delivery coordination to ensure customer satisfaction.
- Managed social media accounts and marketing campaigns to increase brand visibility, engagement, and sales.
Customer Service Representative
MTN
Accra Ghana
10.2021 - 12.2022
- Responded to customer inquiries across multiple channels (calls, email, or in-person) and provided timely, accurate information on products and services.
- Resolved customer complaints efficiently, ensuring a positive experience and fostering customer satisfaction.
- Handled account management tasks such as updating customer profiles, assisting with billing issues, and guiding customers through service changes or upgrades.
- Educated customers on new products, promotions, and services, helping them make informed decisions tailored to their needs.
- Utilized customer relationship management (CRM) systems to track interactions, ensuring accurate records and follow-ups.
- Collaborated with internal teams (technical support, sales, etc.) to ensure complex issues were escalated and resolved efficiently.
- Promoted MTN’s values and ensured every customer interaction reflected professionalism and care.
Education
BBA - Business Administration
University of Ghana
Accra, Ghana11.2021
Skills
- Team leadership
- Marketing
- Entrepreneurial and innovative
- Strategic thinking
- Contract negotiation
- Strategic planning
- Customer acquisition
- Project management
- Customer focus
Languages
English
Native or Bilingual
Certification
- Awarded Best Food and Nutrition Student (2016)
- Awarded Best Biology Student (2016)
- Recipient of Best Female Student Entrepreneur of the Year, Ghana Student Awards (2020)
- Founder, Silverspark Ushering Agency (2019)
- Founder & CEO, Pattie’s Glam (2020)
- Founder & CEO, Sankofa Beauty Organics Ltd. (2021)
- Class Representative, University of Ghana (2013–2016)
- Youth (JY) Secretary, Presbyterian Church of Ghana (2012–2013)
Timeline
Customer Service Representative
MTN
10.2021 - 12.2022
FOUNDER AND CEO
Pattie’s Glam
05.2020 - Current
FOUNDER AND CEO
Sankofa Beauty Organics Ltd
02.2020 - Current
Personal Assistant
Fella Makafui Brand
01.2019 - 12.2019
BBA - Business Administration
University of Ghana