PATIENCE ANNORBEA
Toronto,ON
Summary
Customer service professional with ten years of experience in high-pressure environments. Expertise in managing customer inquiries and resolving issues to maintain high satisfaction rates. Proven ability to communicate effectively, solve problems, and multitask while fostering positive customer relationships. Committed to upholding company values and ensuring customers feel appreciated.
Overview
9
9
years of professional experience
Work History
Cashier
Afro Capital Inc.
05.2024 - Current
- Answered all telephone calls, assisting customers with product information and order placement.
- Greeted customers, addressing inquiries about store products and services.
- Delivered exceptional customer service through active listening and engagement techniques.
- Operated cash register accurately, processing various payment methods efficiently.
- Resolved customer complaints in a professional manner, adhering to company policies.
- Organized promotional displays and arranged merchandise to enhance sales opportunities.
- Trained new team members on cash register operation and customer service protocols.
- Maintained cleanliness of checkout area, ensuring an inviting shopping environment.
Guest Experience Expert
Marriott Hotel
Accra
03.2023 - 08.2023
- Delivered exceptional guest service and support throughout stays.
- Resolved guest inquiries and complaints with professionalism.
- Coordinated room assignments, ensuring cleanliness met high standards.
- Trained new staff on customer service protocols and hotel operations.
- Implemented policies to maintain guest safety and satisfaction.
- Collaborated with team members to foster a welcoming environment.
- Processed check-ins and checkouts efficiently according to established standards.
- Generated reports detailing guest feedback trends for management review.
Front Desk Agent
Tang Palace Hotel
Accra
01.2017 - 09.2022
- Created a positive first impression by warmly welcoming guests at Tang Palace Hotel.
- Managed efficient check-in and check-out processes, ensuring seamless guest experiences.
- Resolved guest inquiries and issues promptly, maintaining professional standards.
- Coordinated room assignments based on preferences and availability to optimize occupancy.
- Maintained accurate reservation and billing records for operational efficiency.
- Assisted with concierge services, providing local recommendations to enhance guest satisfaction.
- Collaborated with housekeeping to ensure timely room readiness for new arrivals.
- Monitored lobby cleanliness and comfort to improve overall guest experience.
Education
Some College (No Degree) - Personal Support Worker
UMS Healthcare College
Skills
- Conflict resolution
- Cash handling
- Time management
- Hospitality and accommodation
- Customer service excellence
- Data collection
- Punctuality and reliability
- Report creation
- Excellent communication skills, both verbal and written
- Excellent organizational and multitasking skills
- Strong computer skills in Microsoft Office, Word, Excel, and Outlook
- Detail-oriented and prioritization of tasks based on deadlines or timelines
Languages
English
Native/ Bilingual
Hausa
Professional
Twi
Native/ Bilingual
References
References available upon request.
Timeline
Cashier
Afro Capital Inc.
05.2024 - Current
Guest Experience Expert
Marriott Hotel
03.2023 - 08.2023
Front Desk Agent
Tang Palace Hotel
01.2017 - 09.2022
Some College (No Degree) - Personal Support Worker
UMS Healthcare College