Patice Romeo
Toronto,ON
Summary
Forward-thinking professional with a proven track record of meeting company needs through consistent, organized practices. An articulate and personable leader with expertise in program management, strategic planning, and operational oversight. Skilled at thriving under pressure and adapting to new challenges to enhance the organization's brand.
Overview
22
22
years of professional experience
Work History
EXECUTIVE DIRECTOR
BIRTH MARK
Toronto, ON
01.2021 - 08.2024
- Evaluated existing programs for improvement opportunities while identifying new program ideas based on market analysis.
- Cultivated relationships with key stakeholders, including board members, donors, sponsors, partners, and community leaders.
- Managed the organization's financial resources and operations to maximize efficiency and effectiveness.
- Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.
- Organized regular meetings with board members to discuss progress on initiatives and solicit feedback.
- Delivered speeches and attended industry conferences to promote company image and engage with donors.
OPERATIONS MANAGER
BIRTH MARK
Toronto, ON
04.2019 - 01.2021
- Monitored and improved efficiency of processes, team performance, and customer service.
- Performed cost analysis for various projects to determine budget requirements.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Led cross-functional teams in problem-solving activities related to process improvements.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
SENIOR MARKETING ANALYST
ROGERS COMMUNICATIONS INC
Toronto, ON
12.2007 - 05.2019
- Assisted with the preparation of an $80 million annual Advertising and Promotions budget for Wireless Marketing Communications team.
- Determined and tracked budget expenses with accuracy and transparency.
- Collaborated with other departments to ensure that budgetary goals were met.
- Identified variances between projected costs and actual results.
- Prepared reports on budget performance for management review.
BUDGET ANALYST
ROGERS COMMUNICATIONS INC
Toronto, ON
06.2003 - 12.2007
- Assisted in preparing and analyzing budget proposals, forecasts, and reports.
- Gathered financial information from various departments to support the development of budgets.
- Maintained accurate records of budgetary activities and expenditures.
- Provided administrative support for the accounting department by organizing documents, compiling data, and performing other tasks as needed.
- Collaborated with members of the finance team to ensure that all budgetary requirements were met on time.
- Reviewed invoices and purchase orders for accuracy and compliance with established budget parameters.
- Created spreadsheets to track expenditure levels against predetermined targets.
- Participated in meetings with department heads regarding their respective budgets.
CUSTOMER CARE CONSULTANT
ROGERS COMMUNICATIONS INC
Toronto, ON
09.2002 - 06.2003
- Answered customer inquiries related to product features and services via email, telephone and online chat.
- Resolved customer complaints regarding products or services in a timely manner.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Education
B.A. IN FAMILY & SOCIAL RELATIONS -
University of Windsor
Windsor, ON01.2013
Skills
- Staff Management
- Operations Management
- Budgeting and financial management
- Coaching and counseling
- Business Administration
- Report Compilation
- Program implemenataion
- Consulting
- Tech savvy
- Persuasive Communicator
- Active Listener
- Optimistic
- Dispositional Flexibility
- Highly Ethical
- Sense of Humour
Websites
Affiliations
Bookkeeping
People-watching
Learning Spanish
Quilt Making
Custom
References available upon request.
Timeline
EXECUTIVE DIRECTOR
BIRTH MARK
01.2021 - 08.2024
OPERATIONS MANAGER
BIRTH MARK
04.2019 - 01.2021
SENIOR MARKETING ANALYST
ROGERS COMMUNICATIONS INC
12.2007 - 05.2019
BUDGET ANALYST
ROGERS COMMUNICATIONS INC
06.2003 - 12.2007
CUSTOMER CARE CONSULTANT
ROGERS COMMUNICATIONS INC
09.2002 - 06.2003
B.A. IN FAMILY & SOCIAL RELATIONS -
University of Windsor
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