Pathe Thiam
Etobicoke,Ontario
Summary
Competent Administration Officer with superior organizational, communication and problem-solving abilities. Knowledgeable about managing files and schedules and eager to help the organization improve operations.
Self-motivated Health care Administration Officer brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
1
1
year of professional experience
Work History
Administration Officer
Westburn Manor Long Term Care
03.2023 - Current
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Delivered performance reviews, recommending additional training or advancements.
- Created, prepared, and delivered reports to various departments.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
- Drafted and distributed invoices for outstanding payments.
- Managed company schedule to coordinate calendar and arrange travel.
- Entered and maintained departmental records in company database.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Generated reports to suggest corrective actions and process improvements.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Maintained personnel records and updated internal databases to support document management.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
Fraud Prevention Specialist Bilingual
Canaadian Tire Bank
09.2022 - Current
- Reviewed transactions and receipts to identify any suspicious activity.
- Conducted research and interviews with relevant stakeholders to gather evidence and build case files.
- Testified in court for both civil and criminal cases, answering questions honestly and respectfully.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Excellent communication skills, both verbal and written.
- Demonstrated leadership skills in managing projects from concept to completion.
- Organized and detail-oriented with a strong work ethic.
- Delivered services to customer locations within specific timeframes.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Canadian Career Education College
99- Sante Dr. Unit A And B Vaughan, ON. L4K 3C401.2023
High School Diploma -
Nest Academy Of Management Education
306 3rd Floor Block 10, Dubai, United Arab Emirate09.2020
Bachelor of Arts - English Studies Program
Cheikh Anta Diop University of Dakar
Dakar, Senegal10.2019
Skills
- Workflow Planning
- Business Correspondence
- Document Control
- Credit and Collections
- Customer Service Process Improvement
- Office Supplies and Inventory
- Meeting Support
- File Management
- Database Administration
- Inquiry Requests
- Account Reconciliation
- Equipment Orientations
- Schedule Maintenance
- Policy and Procedure Modification
- Report Generation
- Customer Relations
- Staff Meetings
- Statistical Recording
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Administration Officer
Westburn Manor Long Term Care
03.2023 - Current
Fraud Prevention Specialist Bilingual
Canaadian Tire Bank
09.2022 - Current
High School Diploma -
Canadian Career Education College
High School Diploma -
Nest Academy Of Management Education
Bachelor of Arts - English Studies Program
Cheikh Anta Diop University of Dakar
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