PaTanya Matthews
Los Angeles
Summary
Self-motivated Lead Customer Service Representative recognized for multitasking numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities. Driven to boost productivity with top-notch analytical and management abilities.
Overview
12
12
years of professional experience
Work History
Lead Customer Service Representative
Social Security Administration, SSA
Los Angeles
06.2019 - Current
- LEADERSHIP ADMINISTRATION: Research policies and procedures of the Social Security Administration . Interpret sources; policies and procedures laws/regulations, operating instructions, legislative other legal references need to fulfill daily duties.
- ADMINISTRATION SUPPORT SERVICES: Provide assistance to clients for them to understand the process of Social security Administration adjudication process.Assist in translating documents for clients. Review accuracy of data and information given.
- DATA ANALYSIS and OFFICE AUTOMATION SOFTWARE: I am proficient in a many automated/operating systems such as Microsoft Word, Outlook, Power Point and Excel, Microsoft edge and TED.
- I am skilled in the ability to apply specialized knowledge of regulations, laws, instructions, and rulings that pertain to SSA TC references and POMS.
- TEAMWORK, COMMUNICATION AND CUSTOMER SERVICE: I am clear and concise when communicating with Management and team members and customers. When communicating with anyone I ensure that I listen to the expectations that is requested. When delivering results I prioritize all actions with highest priority to the lowest. This is to ensure that all deadlines are met. If there is any action that can’t be done on time I always communicate and try my best to compromise on a timeline.
- Supervisor: Jacquline Cathey (310-490 6690)
- Okay to contact this Supervisor: Yes
Program Coordinator
Friends Outside LA County
Los Angeles
04.2013 - 05.2019
- EXECUTION AND ADMINISTRATION: Executed and processed all admission into the re entry program. Provide enrollment services of individuals, programs and agencies. Successfully uploaded and processed criminal history records.
- ADMINISTRATIVE SUPPORT SERVICES: Provided administrative support for the office/organization. Ensured all entities have a good understanding of program goals and expectations. Provided effective guidance and assistance to other members/clients.Attended required training related to the re entry program and provided guidance to all staff members. Worked with management and division board on matters needed to assist with organizing programs expansion. gathered , and evaluated facts and evidence, such as investigating and examining compliance with violations of laws, rules, or regulations for admissions.
- DATA ANALYSIS: Gathered and analyzed information or data to compile and publish information and instruction sheets containing procedural requirements for reentry. Screened entry document packages for full range of regulatory and legal requirements. Determined admissibility of merchandise and making other import-related decisions.
- COMMUNICATION AND CUSTOMER SERVICE: Addressed our employees questions involving related topics. Provided information for our employees and clients on requirements for program goals and rehabilitation. Issued guidance on accuracy of enrollment eligibility by searching and documentation on types of requirements needed to become a successful candidate for the program
- OFFICE AUTOMATION SOFTWARE: Utilized multiple office automation equipment and software with varied functions to produce documents such as electronic drafts, charts, tables, and graphs. Updated and maintained existing databases to include Microsoft Excel and edited and/or reformatted electronic documents. Utilized a multi-line phone system, sent faxes, and electronic correspondences.
- Supervisor: Guadalupe Manson 310 899-4621
- Okay to contact this Supervisor: Yes
Education
Associate of Arts - Criminal Justice
California State University
CA12-2013
Bachelor of Arts - Sociology
California State University
CA05-2011
References
- Jacquline Cathey , SSA Retired Managing Director, 310 490 6696, Jacqueline.cathey@ssa.gov
- Latoya Johnson Seiu Worksite organizer 310-701 2562, Latoya.Johnson@seiu721.org
- Jasmine Kellum Administration of Education 310 918 1758
Timeline
Lead Customer Service Representative
Social Security Administration, SSA
06.2019 - Current
Program Coordinator
Friends Outside LA County
04.2013 - 05.2019
Associate of Arts - Criminal Justice
California State University
Bachelor of Arts - Sociology
California State University