Experienced, versatile, and responsible IT professional with over 30 years of industry experience. Developed keen analytical approach to problem-solving and consistently provided quick and cost-effective solutions. Expertise spans technical support, networking, customer service/tech support, client-server development, and multi-tiered development within the Microsoft technology stack. Known for attention to detail, discipline, and constant concern for quality, earning recognition as a valued team member. Strengths include self-motivation, prioritization, meeting deadlines, and effectively managing changing priorities. Proven flexibility and hardworking nature in both independent and team environments, even in high-pressure on-call situations. Strong analytical and problem-solving skills, willing to work outside normal business hours when necessary. Possess excellent oral and written communication skills in both English and French. Rely on experience and judgment to successfully plan and accomplish goals.