Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Pat Sanchez

Clovis

Summary

Dynamic Desk Associate at Tilted Athletic Facility with proven expertise in customer service and front desk management. Enhanced member satisfaction through effective problem-solving and multitasking, while implementing safety protocols. Successfully coordinated events and maintained financial accuracy, contributing to a positive facility reputation and client retention.

Overview

2
2
years of professional experience

Work History

Desk Associate

Tilted Athletic Facility
12.2023 - Current
  • Assisted members with inquiries and facility usage, ensuring a positive experience.
  • Managed front desk operations, including check-ins and membership renewals.
  • Processed payments and maintained accurate financial records for transactions.
  • Coordinated scheduling of classes and events to optimize facility usage.
  • Implemented safety protocols to maintain a secure environment for all patrons.
  • Provided training to new staff on operational procedures and customer service standards.
  • Resolved member concerns promptly, enhancing overall satisfaction and retention.
  • Monitored inventory levels of supplies, ordering as necessary to ensure availability.
  • Greeted guests entering and exiting facility.
  • Maintained cleanliness of entranceway, lobby and restrooms.
  • Completed cashier and point of sale operations.
  • Answered phones and assisted callers with inquiries.
  • Established relationships with guests to grow and retain client base.
  • Managed multiple tasks simultaneously, prioritizing workload for optimal results and efficiency.
  • Boosted company reputation by providing exceptional customer service in all interactions.
  • Collected room deposits, fees, and payments.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Education

High School Diploma -

Hanford High School
Hanford, CA

Skills

  • Multitasking proficiency
  • File organization
  • Policy enforcement
  • Meeting scheduling
  • Sales support
  • Customer service
  • Problem-solving skills
  • Hospitality services
  • Front desk management
  • Reservations
  • Marketing
  • Verbal and written communication

Interests

I not only have worked as a Desk Associate at Tilted Athletic Facility for nearly 3 years but have also taken a massive interest in weightlifting, at a point as a teenager I was supposed to compete in a Teen's Men's Physique Competition prior to a long list of injuries that I suffered I am highly interested and participate in a lot of physically related activities such as snowboarding, surfing/wake surfing/wake boarding, rafting, am adventures and love to go out and have fun and experience new things in life with my friends, and am currently in school and major in Criminal Administration to hopefully become a lawyer

Timeline

Desk Associate

Tilted Athletic Facility
12.2023 - Current

High School Diploma -

Hanford High School

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Pat Sanchez