Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Pat Harness

Swan River,MB

Summary

Accomplished Service Manager with a proven track record at Benito Servicentre/Harness Trucking Ltd, specializing in enhancing customer satisfaction and streamlining operations. Expert in maintenance planning and fostering positive relationships, I've successfully implemented inventory systems to cut costs and utilized problem-solving skills to significantly improve service efficiency. Skilled in heavy equipment operation and team leadership, I prioritize workplace safety and continuous improvement.

-Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

-Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

-Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

26
26
years of professional experience

Work History

Service Manager

Benito Servicentre/Harness Trucking Ltd
05.2008 - Current
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Resolved customer complaints in professional and timely manner.
  • Implemented inventory management systems to reduce costs and increase efficiency in the service department.
  • Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Met with customers to discuss service needs and offer available solutions.
  • Negotiated with vendors to secure best prices for parts and supplies.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.

Dry End Relief

Louisiana Pacific
03.1999 - 03.2008
  • - Responsible for relieving operators for coffee and Lunch breaks
  • - was able to successfully learn all operating jobs on OSB forming and finishing lines.
  • - Acted as line Op during holidays and days off for acting Line Op
  • - Successfully operated forklift, manlift, skid steer and loader
  • - Responsible for general clean up as well as being on call to support Line operator when needed.
  • -Completed lean sigma six black belt course in lean management to improve aspects of safe production.
  • Well trained in lock out tag out safety procedures.

Education

High School Diploma -

Swan Valley Regional Secondary School
Swan River , MB

Skills

  • Positive Attitude
  • Reliable and Responsible
  • Customer Service
  • Problem-Solving
  • Workplace Safety
  • Team Leadership
  • Maintenance Planning
  • Time Management
  • Goal-Oriented
  • Heavy Equipment Operation
  • Quality Control
  • Preventive Maintenance
  • Continuous Improvement

Languages

English
Professional Working

Timeline

Service Manager

Benito Servicentre/Harness Trucking Ltd
05.2008 - Current

Dry End Relief

Louisiana Pacific
03.1999 - 03.2008

High School Diploma -

Swan Valley Regional Secondary School
Pat Harness