Pat Crawley
Port Hope,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Red Star Heating And Air
03.2021 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Hotel Receptionist
Trentwinds International Centre Motor Hotel
03.2018 - 09.2020
- Operated Five Star Hotel System
- Completed late check-ins and directed guests to rooms and facilities.
- Collected room deposits, fees, and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered phones throughout shift, closely following strict guidelines for customer service and satisfaction.
- Ordered supplies for office and hotel
- As well reconcile customer receivable from two other business that where run from the International Centre.
Education
Some College (No Degree) - Basic Accounting
Durham College
Oshawa, ONSkills
- Product Knowledge
- Scheduling
- Consultative Sales
- Data Entry
- Appointment Scheduling
- Paperwork Processing
- Complaint resolution
Languages
English
Additional Information
I am have worked in the retail profess for 25+ years utilizing my interpersonal skills .
I am a dependable person who follows through with commitments.
Certification
Basic accounting
Time management couse
Timeline
Customer Service Representative
Red Star Heating And Air
03.2021 - 09.2023
Hotel Receptionist
Trentwinds International Centre Motor Hotel
03.2018 - 09.2020
Some College (No Degree) - Basic Accounting
Durham College
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