Pa Sheick Malick Mbye
Ottawa,ON
Summary
Experienced Customer Service Representative skilled in delivering exceptional support and cultivating positive client relationships. Proficient in handling a high volume of customer inquiries, resolving issues promptly, and ensuring satisfaction. Adept at multitasking in fast-paced environments and utilizing CRM software. Track record of meeting and exceeding sales targets through effective communication and problem-solving abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Contractor Desk Representative
Preston Hardware
Ottawa, ON
06.2023 - Current
- Interacted with contractors and trade professionals to address inquiries, provide product information, and offer solutions.
- Received and accurately processed orders utilizing the company's software systems, verifying accurate pricing, quantities, and delivery instructions.
- Stay informed about product lines, including features, benefits, and applications, to provide valuable customer assistance.
- Monitored inventory levels, placed restocking orders, and coordinated with warehouse personnel to maintain optimal stock availability.
- Built strong relationships with contractors, suppliers, and internal teams to ensure seamless operations and prompt issue resolution
- Performed a range of administrative tasks including maintaining customer records, generating reports, and supporting invoicing.
Sales Representative
Nutri-Lawn
Ottawa, ON
03.2023 - 04.2023
- Successfully collaborated with various departments to ensure prompt order fulfillment.
- Produced detailed sales reports for various time periods including daily, weekly, and monthly analysis.
- Gained valuable insights into competitors' offerings, pricing structures, and effective sales tactics.
- Maximized profitability through negotiation of pricing contracts with clients.
- Arranged product demonstrations for clients.
- Used customer feedback analysis to optimize product offerings and service delivery.
- Instructed audiences on the features and benefits of various products and services through well-designed presentations.
- Achieved successful outcomes through negotiations, complaint resolution and objection handling.
- Initiated customer interactions to understand their desired products or services.
- Managed cash and credit payments for purchases made by customers
Driver/Courier
Intelcom
Ottawa, ON
02.2021 - 09.2022
- Maintained a strong commitment to promptly report all incident occurrences with the truck or its cargo.
- Conducted regular truck maintenance by inspecting fluid levels, replacing filters, and lubricating moving components.
- Participated in the transportation of freight by supporting with loading and unloading.
- Delivered packages to customers with excellent efficiency and timeliness.
- Implemented efficient delivery route planning using GPS navigation systems.
- Monitored road conditions during trips to evaluate the need for adjustments in response to weather or traffic delays.
- Maintained an organized record of deliveries, drop-off timings, and unique requirements within the company's system.
- Demonstrated exceptional time management skills in coordinating parcel delivery.
Call Center Representative
MSi Corp
Ottawa, ON
11.2019 - 03.2021
- Resolved customer complaints promptly to ensure high customer satisfaction.
- Attended regular training sessions to stay updated on industry or organization changes.
- Followed standard processes and procedures to escalate unresolved issues to relevant internal teams.
- Conducted necessary follow-up calls to resolve customer inquiries effectively.
- Recorded and tracked customer interactions, transactions, comments and complaints.
- Monitored call queues to prioritize incoming calls based on urgency and importance.
- Answered, screened and handled daily high volume calls efficiently using call management system and web-based communications.
Retail Sales Associate
Nordstrom Rack
Ottawa, ON
09.2018 - 11.2019
- Greeted and assisted store customers upon arrival.
- Promoted special offers and discounts, boosting sales.
- Provided product information to customers and addressed inquiries.
- Processed customer payments accurately using point-of-sale systems.
- Maintained stock levels and organized merchandise in compliance with company guidelines.
- Conducted thorough inspections on purchased items to identify any defects prior to customer delivery.
- Suggested additional items of interest to customers
- Contributed to the efficient operation of the organization by unloading delivery trucks and restocking shelves with new merchandise.
- Facilitated training sessions for new staff members to ensure correct equipment usage and adherence to safety guidelines.
- Engaged in friendly conversation with customers to assess their assistance needs.
- Provided customer service by greeting and assisting customers in locating items, resulting in increased customer satisfaction.
Order Picker
Giant TIGER
Ottawa, ON
09.2017 - 08.2018
- Prepared shipments by securely wrapping packages with protective materials like bubble wrap and foam padding
- Stacking cartons on pallets based on specified size and weight criteria.
- Supported efforts to ensure cleanliness and orderliness in warehouse environment.
- Operated scanning equipment to fulfill orders for shipment.
- Adhered to standard procedures in receiving and verifying incoming shipments against purchase orders.
- Accurately completed and submitted paperwork for order picking tasks in a prompt manner.
- Operated multiple types of powered industrial trucks, including forklifts, pallet jacks, and order pickers, ensuring the safe and efficient movement of merchandise within the facility.
- Enforced strict adherence to safety regulations while performing work duties.
- Assembled boxes and packed items with utmost care to ensure secure delivery.
Coffee Barista
Tim Horton
Kitchener, Ontario
09.2016 - 04.2017
- Delivered outstanding customer service by promptly and professionally addressing customer complaints.
- Ensured availability of diverse supplies like cups, lids, straws, syrups,and different beverage ingredients.
- Organized inventory shelves and ensured accurate labeling of products.
- Replenished condiments, including sugar packets, creamers, and stir sticks, consistently during shifts.
- Performed maintenance tasks like descaling espresso machines and sanitizing surfaces.
- Kept accurate records of sales transactions to monitor inventory levels.
- Monitored product expiration dates to ensure freshness for customers.
- Maintained cleanliness of work area, including counters and equipment.
- Acquired knowledge of various coffee and tea options in the shop.
- Fixed equipment problems and performed troubleshooting to ensure coffee machines were always operational.
Education
College diploma - Computer Information Systems
Algonquin College
ON04.2021
High school diploma or GED -
West African International School
Banjul07.2014
Skills
- Teamwork
- Critical Thinking
- Attention to Detail
- Project Management
- Administrative
- Data Analysis
Certification
- CompTIA
- Cisco
Languages
English
Full Professional
French
Limited
References
References available upon request.
Timeline
Contractor Desk Representative
Preston Hardware
06.2023 - Current
Sales Representative
Nutri-Lawn
03.2023 - 04.2023
Driver/Courier
Intelcom
02.2021 - 09.2022
Call Center Representative
MSi Corp
11.2019 - 03.2021
Retail Sales Associate
Nordstrom Rack
09.2018 - 11.2019
Order Picker
Giant TIGER
09.2017 - 08.2018
Coffee Barista
Tim Horton
09.2016 - 04.2017
College diploma - Computer Information Systems
Algonquin College
High school diploma or GED -
West African International School
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