Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
PASHAPU JAYASREE

PASHAPU JAYASREE

195 Hill St South,Thunder Bay

Summary

To associate myself with an organization to prove my innovative skills and to work in a position where my skills and knowledge are utilized in the best possible way, which provides me with an opportunity for growth in my professional career and also contribute to the growth of the organization. Offering strong interpersonal skills and passion for customer service, ready to thrive in dynamic environment. Brings ability to learn quickly and adapt to new challenges, ensuring seamless integration into customer service practices.

Experienced with resolving customer inquiries and issues promptly and efficiently. Utilizes strong communication skills to foster positive customer interactions. Track record of maintaining high customer satisfaction and loyalty through attentive and personalized service.

Overview

1
1
year of professional experience

Work History

Sr Customer Representative

Optum Global Solutions
12.2023 - 08.2024
  • Company Overview: United Healthcare Group
  • Acknowledging the customer queries and answering their queries through chat process
  • Worked as a claims associate with United Health Group
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

B.Sc (Hons) - Agriculture

VASANTHRAO NAIK MARTHWADA AGRICULTURE UNIVERSITY
Parbhani, Maharashtra
01.2023

Intermediate - TELANGANA STATE BOARD OF INTERMEDIATE

Narayana Junior College
Pragatinagar, Hyderabad
01.2019

Matriculation - secondary certificate

Frobels High School
01.2017

Skills

  • Flexibility and adaptability
  • Good team work skills
  • Problem solving
  • Complaint Handling
  • Prioritization
  • Medical terminology knowledge
  • Computer Proficiency

Languages

Telugu
Native or Bilingual
Hindi
Professional Working
Marathi
Professional Working
English
Full Professional

Timeline

Sr Customer Representative

Optum Global Solutions
12.2023 - 08.2024

Intermediate - TELANGANA STATE BOARD OF INTERMEDIATE

Narayana Junior College

Matriculation - secondary certificate

Frobels High School

B.Sc (Hons) - Agriculture

VASANTHRAO NAIK MARTHWADA AGRICULTURE UNIVERSITY
PASHAPU JAYASREE