Hi, I’m
PASCHAL IBEZIM
Windsor,Ontario
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.
Overview
7
years of professional experience
1
Certification
Work History
Emrick PlasticsWindsor, Ontario
Production Associate
10.2023 - Current
Job overview
- Assembling of molded parts
- Removing parts from press and cooling
- Trimming of flash-on parts
- Packaging parts accordingly as required
- Stacking parts that are completed into skid
- Entering production into company’s ERP system
- Maintaining Clean workstation
- Participated in ongoing professional development opportunities, staying current on industry trends to optimize productivity within my role as a Production Associate.
Intuit QuickBooks DesktopWindsor, Ontario
Online Technical Support Representative
02.2023 - 09.2023
Job overview
- Proficient Troubleshooter: Skilled in diagnosis and resolving software and hardware issues, providing prompt and effective technical support to ensure high customer satisfaction
- Customer service-oriented: Committed to delivering exceptional customer by actively listening, empathizing, and providing clear instructions to ensure a positive customer experience
- Tech-Savvy and Adaptability: Continuously staying updated with the latest program, hardware, and technology developments to provide accurate and relevant technical assistance in a rapidly evolving environment
- Remote Support Expert; Experienced in providing remote-control support, guiding customers through installations, configurations, and troubleshooting processes, minimizing downtime, and maximizing productivity
- Strong communicator and collaborator: Excellent verbal and written communication skills, adept at explaining technical concepts to non-technical individuals, and collaborating effectively with teams for knowledge sharing and continuous improvement.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.
- Mentored new team members on company protocols and best practices for delivering exceptional technical support services.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Offered assistance in implementing and developing training programs.
- Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve the needs of clients.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Used ticketing systems to manage and process support actions and requests.
- Developed user-friendly guides and resources to assist customers with self-resolution of common technical issues.
- Assisted in streamlining internal processes, reducing call wait times, and increasing overall efficiency.
- Documented support interactions for future reference.
- Created user accounts and assigned permissions.
- Configured hardware and granted system permissions to new employees.
General HospitalAbuja, Nigeria
Social Worker
09.2021 - 12.2022
Job overview
- Developing and implementing care plans
- Providing emotional support
- Counseling individuals
- Helping individuals cope with personal and social issues
- Responding to crisis and offering immediate support
- Improving overall wellbeing of individuals and communities
- Supporting children at risk of abuse and neglect.
Compression and Power system limitedPortharcourt Nigeria
Office Assistant
10.2019 - 08.2021
Job overview
- Managing and directing incoming calls
- Maintaining organized files and documents
- Inputting and updating information in database
- Coordinating appointments and meetings
- Maintaining accurate records and database
- Taking minutes, preparing materials, and supporting meetings
- Distributing incoming mail and preparing outgoing mail
- Assisting with basic financial record-keeping
- Handling sensitive and confidential information with honesty
- Scheduling and confirming appointments
- Answering general inquiries
- Assisting with data entry, invoices, and deposits using Excel, QuickBooks, and Microsoft Office.
ColliersLagos, Nigeria
Administrative Assistant
02.2017 - 09.2019
Job overview
- Managing Callender, including scheduling meetings and preventing conflicts between existing meetings
- Submitting expense reports, travel coordination, preparation of documents and presentations, and ad hoc special projects
- Assisting with data entry, invoices, and deposits (using Excel, QuickBooks, and Microsoft Office
- Scheduling and confirming appointments
- Answering general inquiries, resolving requests, and redirecting them to t appropriate person
- Partnering with executive support team to coordinate needs across wider affirm team.
Education
University of WindsorCanada
Master of Arts from Philosophy
12.2023
University of IbadanNigeria
Bachelor of Arts from Philosophy
06.2018
Federal Polytechnic Owerri, Nigeria
Diploma from Computer Science
02.2017
Skills
- Verbal and written communication and interpersonal skills
- Ability to work independently and unsupervised
- Excellent critical thinking, decision-making, and problem-solving skills
- Creative, customer-centered, solution-focused, result oriented
- Quick learning skills, flexibility, and excellent adaptability
- Analyzing situations, identifying challenges, and developing effective solutions
- Great time management, organizational skills, and ability to multitask
- Proficiency in computer
- MS Office, Outlook, QuickBooks, and Internet applications
- Attention to detail
- Computer proficiency
- Ability to take initiative, solve problems, and adapt to changes quickly
- Ability to work with others
- Punctual and Dependable
- Teamwork and Communication
Accomplishments
- Graduate Member
- Students Offering Support (SOS) - September 2023
- University of Windsor, Ontario
Certification
Google IT Support
CPR Certificate
Languages
English
Full Professional
Timeline
Production Associate
Emrick Plastics
10.2023 - Current
Online Technical Support Representative
Intuit QuickBooks Desktop
02.2023 - 09.2023
Social Worker
General Hospital
09.2021 - 12.2022
Office Assistant
Compression and Power system limited
10.2019 - 08.2021
Administrative Assistant
Colliers
02.2017 - 09.2019
University of Windsor
Master of Arts from Philosophy
University of Ibadan
Bachelor of Arts from Philosophy
Federal Polytechnic
Diploma from Computer Science