Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paschal Ibeh

Concord,ON

Summary

Dedicated and results-driven retail professional with extensive experience in customer service, sales, and team collaboration. Proven ability to increase sales and enhance customer satisfaction through personalized service and product knowledge. Strong problem-solving, organizational, and communication skills. Adept at maintaining high standards of cleanliness and safety. Passionate about creating positive shopping experiences and building lasting customer relationships.

Overview

6
6
years of professional experience

Work History

Sales Associate

Lacoste
Concord, ON
09.2022 - 03.2024
  • Boosted monthly sales by 20% through exceptional customer engagement and product expertise, achieving a record high for the store.
  • Demonstrated strong collaborative skills by effectively working within a team to achieve shared goals.
  • Successfully operated in a fast-paced, deadline-driven environment, consistently meeting or exceeding targets.
  • Efficiently handled and relocated products up to 25 lbs (12 kg).
  • Maintained high energy levels, moving about the store for extended periods with minimal breaks.
  • Happily guided customers through the process of successfully finding their ideal styles

Front Desk/ Sales Representative

Leon's
Toronto, ON
02.2020 - 04.2022
  • Coordinated and enforced stringent cleanliness and social distancing policies during the COVID-19 outbreak, ensuring safety and customer satisfaction.
  • Utilized strong problem-solving and analytical skills to address customer concerns effectively.
  • Improved customer check-in efficiency by 30% by implementing a streamlined process, reducing wait times during peak hours.
  • Managed front desk operations with a 98% accuracy rate, ensuring seamless communication between departments and excellent customer service.
  • Showed enthusiasm and passion for assisting customers, understanding their unique needs, and providing tailored solutions.
  • Successfully cross-sold products, boosting average purchase amounts.

Sales Associate

Ralph Lauren
Vaughan, ON
01.2018 - 02.2019
  • Handled an average of 30+ customer inquiries daily, maintaining a high level of professionalism.
  • Actively stayed informed about the latest sales offerings and loyalty programs to enhance customer engagement.
  • Improved the customer shopping experience by leveraging product knowledge to provide personalized recommendations, resulting in increased sales revenue.
  • Maintained a clean and organized inventory, and curated displays of seasonal clothing and accessories.
  • Anticipated customer needs and delivered high-quality service while upholding brand standards and values, ensuring customer satisfaction.

Education

Bachelor of Science - Software Engineering

Seneca College of Applied Arts And Technology
North York, ON

Skills

  • Customer Service Excellence
  • Sales Expertise
  • Product Knowledge
  • Effective Communication
  • Team Collaboration
  • Adaptability and Flexibility
  • Technology Proficiency
  • Retail Operations
  • Physical Stamina and Strength
  • Self-Motivation and Development
  • Attention to Detail
  • Patience

Timeline

Sales Associate

Lacoste
09.2022 - 03.2024

Front Desk/ Sales Representative

Leon's
02.2020 - 04.2022

Sales Associate

Ralph Lauren
01.2018 - 02.2019

Bachelor of Science - Software Engineering

Seneca College of Applied Arts And Technology

Similar Profiles

CREATE PROFILE
Paschal Ibeh