Pascale Young Choang
Toronto,ON
Summary
Dynamic Customer Service Supervisor at Harvey's with a proven track record in complaint resolution and customer relationship management. Expert in enhancing service delivery standards through effective communication and problem-solving skills. Successfully promoted high customer satisfaction by implementing process improvements and ensuring quality assurance in service interactions.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Harvey's
10.2021 - Current
- Assisted customers with inquiries through phone and online chat.
- Resolved complaints by listening and providing appropriate solutions.
- Collaborated with team members to improve service delivery standards.
- Conducted follow-ups with customers to ensure satisfaction after resolution.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Processed orders and returns using company software systems.
Education
Bachelor of Science - Computer Science
University of Guelph
Guelph, ON12-2020
Skills
- Customer relationship management
- Effective communication
- MS office
- Customer escalations
- Time management
- Complaint resolution
- Problem solving
- Quality assurance
Languages
French
Professional
Timeline
Customer Service Representative
Harvey's
10.2021 - Current
Bachelor of Science - Computer Science
University of Guelph
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