Pascale Young Choang
Toronto,ON
Summary
Dynamic Customer Service Supervisor at Harvey's with a proven track record in complaint resolution and customer relationship management. Expert in enhancing service delivery standards through effective communication and problem-solving skills. Successfully promoted high customer satisfaction by implementing process improvements and ensuring quality assurance in service interactions.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Harvey's
10.2021 - Current
- Assisted customers with inquiries through phone and online chat.
- Resolved complaints by listening and providing appropriate solutions.
- Collaborated with team members to improve service delivery standards.
- Conducted follow-ups with customers to ensure satisfaction after resolution.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Processed orders and returns using company software systems.
Education
Bachelor of Science - Computer Science
University of Guelph
Guelph, ON12-2020
Skills
- Customer relationship management
- Effective communication
- MS office
- Customer escalations
- Time management
- Complaint resolution
- Problem solving
- Quality assurance
Languages
French
Professional
Timeline
Customer Service Representative
Harvey's
10.2021 - Current
Bachelor of Science - Computer Science
University of Guelph
Similar Profiles
Emilio SantiagoEmilio Santiago
Line Cook at Harvey'sLine Cook at Harvey's
Bisman Kaur SandhuBisman Kaur Sandhu
Cashier, Garnisher at Harvey'sCashier, Garnisher at Harvey's
Yahia GeninaYahia Genina
Fry Cook at Harvey'sFry Cook at Harvey's
Tamara MustafaTamara Mustafa
Care Coordinator (Care Access Representative) at CBI Home HealthCare Coordinator (Care Access Representative) at CBI Home Health
Renjana KrishnanRenjana Krishnan
Home Care Provider at Osprey Angels Home Care ServicesHome Care Provider at Osprey Angels Home Care Services