Visitor Experience Specialist
Banff & Lake Louise Tourism
06.2022 - 01.2024
- Greet visitors, answer questions, and direct them, ensuring a seamless experience.
- Utilize public speaking skills to deliver high-quality tours, ensuring guest satisfaction.
- Describe points of interest and respond to inquiries, providing a comprehensive tour experience.
- Analyzed visitor patterns and preferences to tailor information delivery, optimizing the overall experience and increasing positive feedback.