Pascale Brousseau
Crabtree
Summary
Results-driven professional with a natural aptitude for critical thinking, problem-solving, and team collaboration. Strong strategic planning skills and a willingness to embrace change and optimize processes. Committed to driving impactful project outcomes and delivering measurable success while maintaining a customer-oriented approach and providing high-quality care and services.
Overview
16
16
years of professional experience
Work History
Pharmaceutical Patient Support Program Manager
Bayshore HealthCare, Specialty Rx
Mississauga, Canada
12.2021 - Current
- Responsible for PSP Operations, and acting as the main point of contact for our Pharmaceutical Clients
- Oversees a Team of Associate Program Managers, Nurses, Case Managers and Intake administrators
- Implementation of contractual agreements with the Pharmaceutical Client and/or other partner(s) on the project;
- Development and implementation of Program processes, protocols, official documentation, and training material;
- Account management; invoice review, collaboration with Financial Team on account receivables;
- Participate in quality activities and continuous improvement initiatives
- Monitoring Program Performances, ensuring Key Performance Indicators (KPIs) are adhered to;
- New employee hiring and training processes, in collaboration with the Associate Program Managers;
- Responsible for Team Members evaluations and annual reviews;
- Program forecasting;
Clinical Associate Program Manager
Bayshore HealthCare, Specialty Rx
Mississauga, Canada
12.2020 - 12.2021
- Oversees the Program's Team (Nurses and Case Managers) and daily tasks;
- Responsible for training of existing and new employees;
- Responsible for Team Members evaluations and annual reviews;
- Participate in Case Management and Pharmacovigilance Activities;
- Assure accuracy of Work Instructions & Program Workflows;
- In collaboration with Program Manager, ensuring that Program's Key Performance Indicators (KPIs) are monitored and adhered to;
- Assistance with Program forecasting
Single Point of Contact Nurse
Bayshore HealthCare, Specialty Rx
Mississauga, Canada
03.2017 - 12.2020
- Ensure patients are enrolled into the Support Program;
- Offer liaison services to patients, physicians, and other Health Care Professionals;
- Explore reimbursement and coverage options for different treatments (provincial or private - across Canada);
- Follow-up on reimbursement options, securing coverage - advocacy for patients;
- Customer service for patients and Health Care Professionals
- Pharmacovigilance: identify and report Adverse Events to Pharmacovigilance Team as required, then to Health Canada
Registered Nurse
CIUSSS de l'Est de l'Île de Montréal
Montréal, Canada
01.2011 - 03.2017
- Worked in a Cardiology Service until February 2012, then dedicated my practice to the Intensive Care Unit (ICU) and the Coronary Intensive Care Unit (CICU) until March 2017
Registered Nurse, Nurse Candidate, Beneficiary Attendant
CISSS de Lanaudière
Terrebonne, Canada
08.2009 - 01.2011
- Worked in General Medicine and Adult Mental Health Services as a Beneficiary Attendant on weekends, while studying in Nursing
- From May 2010 to November 2010, I worked for the same services, as a Nurse Candidate, and then as a Registered Nurse
Education
Nursing Degree -
CÉGEP Régional De Lanaudière À Joliette
Joliette, Québec, Canada01.2010
Nursing License -
OIIQ
Québec, Canada01.2010
Skills
- Problem-solving
- Detail-oriented
- Project management
- Remote team management
- Strategic planning
- Customer service
Accomplishments
Personal Information
Title: inf. / RN
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Pharmaceutical Patient Support Program Manager
Bayshore HealthCare, Specialty Rx
12.2021 - Current
Clinical Associate Program Manager
Bayshore HealthCare, Specialty Rx
12.2020 - 12.2021
Single Point of Contact Nurse
Bayshore HealthCare, Specialty Rx
03.2017 - 12.2020
Registered Nurse
CIUSSS de l'Est de l'Île de Montréal
01.2011 - 03.2017
Registered Nurse, Nurse Candidate, Beneficiary Attendant
CISSS de Lanaudière
08.2009 - 01.2011
Nursing Degree -
CÉGEP Régional De Lanaudière À Joliette
Nursing License -
OIIQ