Summary
Overview
Work History
Education
Skills
Accomplishments
Workandvolunteerhistory
Certification
Highlightsandqualifications
Timeline
Generic

Pascale Bertin

Pickering,ON

Summary

Professional technician with extensive experience in fire alarm system installation, maintenance, and repair. Known for ensuring system reliability and safety compliance. Valued team collaborator with focus on achieving results, adapting to changing needs, and effective problem-solving.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Jr. Fire Alarm Technician

Onyx-Fire Protection Services Inc.
02.2023 - Current
  • Fully installed fire alarms and various security devices.
  • Provided excellent customer service through clear communication about system features, limitations, and maintenance requirements.
  • Performed thorough inspections of fire alarm systems, ensuring proper functioning and code compliance.
  • Tested all newly installed fire alarms.
  • Reduced false alarms by performing routine preventive maintenance on all system components.
  • Maintained accurate records of customer service calls and inputted all information into company's database.
  • Installed, tested and serviced alarm and associated systems for commercial and residential customers.
  • Authored weekly reports detailing work order completions, logged malfunctions and other activities.
  • Performed annual inspections on fire and security alarm systems.
  • Communicated effectively with customers, answering questions, and concerns regarding systems.
  • Assisted with electrical installations of lighting and smoke detectors.
  • Demonstrated features and functionality of alarm systems to customers.
  • Adhered to strict industry codes and regulations while performing installations or repairs, minimizing risk exposure for both clients and the company.
  • Read and understood product manuals and blueprints.
  • Responded to maintenance calls and troubleshot devices.

Office Administrator/Commercial and Residential Cleaner

Merry Maids
01.2020 - 01.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.

Apprentice

Boehk Contracting
01.2018 - 01.2021
  • Worked under guidance of experienced professionals to learn trade best practices and techniques.
  • Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
  • Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
  • Learned wide range of simple and complex techniques from on-the-job training.
  • Observed experienced professionals in action, gaining valuable insights into best practices within the field.
  • Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.
  • Assisted with problem-solving of challenging projects to develop critical thinking skills.

Cashier/Fragrance Consultant

Sephora
01.2017 - 01.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Shipping and Receiving

DOM International Ltd
07.2016 - 09.2016
  • Managed daily shipping and receiving operations, ensuring accuracy and timeliness in all transactions.
  • Performed shipping and receiving functions to properly load products onto correct material movement device.
  • Improved order fulfillment rates through thorough coordination with shipping and receiving departments.
  • Collaborated with team members to optimize shipping and receiving workflows, resulting in reduced processing times.

Sales Associate

The GAP
01.2013 - 01.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Increased customer loyalty with personalized shopping experiences and attentive service.

Education

No Degree - Home Staging

Seneca College of Applied Arts And Technology
North York, None
10-2021

Academic Upgrading -

Centennial College
01.2017

Secondary School Diploma -

David and Mary Thomson Collegiate Institute
01.2014

Skills

  • Customer Service
  • Interpersonal Skills
  • Organization
  • Engaging
  • Professionalism
  • Problem Solving
  • Time Management
  • Attention to Detail
  • Proactive
  • Trustworthiness
  • Cleanliness
  • Productivity
  • Recreational Activity Development
  • Confidentiality
  • Rapport Building
  • Community Outreach
  • Fire alarm installation
  • Emergency lighting systems
  • Smoke control systems
  • System troubleshooting

Accomplishments

  • Achieved thorough understanding of various fire alarm panel system through effectively assisting with annual inspections.
  • Accurately documented defective devices in reports.

Workandvolunteerhistory

  • Apprentice, Boehk Contracting, 01/01/18 - 01/01/19
  • Cashier/Fragrance Consultant, Sephora, 01/01/17 - 01/01/18
  • Shipping and Receiving, DOM International Ltd, 01/01/16
  • Sales Associate, The GAP, 01/01/13 - 01/01/14

Certification

  • AODA, 01/01/15
  • Service Excellence, 01/01/15
  • WHMIS, 01/01/13
  • Youth in Hospitality Training, 01/01/15

Highlightsandqualifications

  • Bilingual; English and French
  • Exceptional communication skills; verbal and written
  • Possess strong organizational, technical and interpersonal skills
  • Experienced in providing translation services
  • Responsible, reliable and professional
  • Excellent critical and analytical skills; able to problem solve efficiently and effectively
  • Proficient with Microsoft Office applications and related computer software
  • Strong attention to detail and ability to multitask
  • Fast learner and hard worker with great leadership skills
  • Flexible and adaptable to meet operational needs in a fast-paced work environment with minimal supervision
  • Self-motivated and takes initiative; consistently seeks new opportunities to further skills
  • Ability to work independently, part of a collaborative and professional team as well as under pressure

Timeline

Jr. Fire Alarm Technician

Onyx-Fire Protection Services Inc.
02.2023 - Current

Office Administrator/Commercial and Residential Cleaner

Merry Maids
01.2020 - 01.2021

Apprentice

Boehk Contracting
01.2018 - 01.2021

Cashier/Fragrance Consultant

Sephora
01.2017 - 01.2018

Shipping and Receiving

DOM International Ltd
07.2016 - 09.2016

Sales Associate

The GAP
01.2013 - 01.2014

Secondary School Diploma -

David and Mary Thomson Collegiate Institute

No Degree - Home Staging

Seneca College of Applied Arts And Technology

Academic Upgrading -

Centennial College

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Pascale Bertin