PARWINDER SINGH MASOUN
BRAMPTON,Ontario
Summary
Adept at schedule management and customer service, I leveraged these skills at Uber to achieve high customer ratings and at FLITE TRANSPORT to ensure timely deliveries. My experience spans driving, travel consulting, and administrative support, focusing on efficiency and client satisfaction. I excel in navigating complex schedules and maintaining vehicle upkeep, demonstrating a strong blend of hard and soft skills.
Overview
7
7
years of professional experience
Work History
UBER DRIVER
Uber
02.2024 - Current
- Responded to passenger concerns and complaints politely and professionally.
- Developed deep knowledge of local routes and area destinations.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Managed time effectively, juggling multiple ride requests during peak hours for maximum efficiency.
Truck Driver
FLITE TRANSPORT
04.2024 - 07.2024
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Operated with safety and skill to avoid accidents and delays.
- Deliver multiple number of parcels on time.
- Documented deliveries, pickups, customer issues and damages.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
Travel Consultant
MELITA TRAVEL SERVICE LTD.
01.2024 - 05.2024
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Organized trips for individual, family and business travelers.
- Collaborated with team members to optimize travel recommendations and share industry knowledge.
- Handled sensitive information with professionalism and discretion.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
Office Administrative Assistant
KR TRAVELS & VISA SERVICES
05.2018 - 12.2023
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Managed filing system, entered data and completed other clerical tasks.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Education
BBA - Accounting And Finance
D.A.V COLLEGE
INDIA05-2013
High School Diploma -
D.A.V SCHOOL
PUNJAB,INDIA04-2010
GED -
ST. XAVIER SCHOOL
PUNJAB INDIA05-2009
Skills
- Schedule management
- Excellent navigation
- Customer service
- Vehicle maintenance
- Punctuality
- Emergency response
- Customer relationships
- Customer support
- Ability to lift 50 pounds
- Valid Driver's license
- First aid certification
- Strong working relationships
- Clean MVR
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Truck Driver
FLITE TRANSPORT
04.2024 - 07.2024
UBER DRIVER
Uber
02.2024 - Current
Travel Consultant
MELITA TRAVEL SERVICE LTD.
01.2024 - 05.2024
Office Administrative Assistant
KR TRAVELS & VISA SERVICES
05.2018 - 12.2023
BBA - Accounting And Finance
D.A.V COLLEGE
High School Diploma -
D.A.V SCHOOL
GED -
ST. XAVIER SCHOOL
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